The contract incorporates feedback from customers, caregivers, stakeholders, and community organizations.
Seeking comments at this stage to ensure that all potential approaches are fully considered as the agencies move forward with these regulatory actions.
Stewart Mader was named as the agency's first customer advocate & chief customer experience officer.
Since the day-to-day tasks of bus operators are hard work, Palm Tran and county officials honored the drivers through “Bus Operator Appreciation Day” in April.
To date, FMCSA has held three public listening sessions on this program and previously received input from its Motor Carrier Safety Advisory Committee.
Dr. Donald Kirkpatrick long ago defined four levels of evaluation to determine the effectiveness of any training program. It is common for the bulk of effort being put forth by any training department to focus on Level 1 and Level 2. This typically manifests as the time we spend planning for and executing the prescribed training activities that form our learning programs. Many organizations are now finding that they have the most potential for achieving performance improvements by focusing more energy and resources toward Level 3 activities, such as coaching.
In most organizations, 80% to 95% of all bus operators are found to be safe, reliable and courteous, but often, they don’t know it because nobody tells them. If safe bus operation represents a core value for your property, what are you leaders doing to encourage and reinforce the desired behaviors among your bus operators?
The event was attended by SGA members as well as members of the universities’ administration and representatives from the Chicago Transit Authority.
Hopes to gather additional feedback on the draft maps from bus customers over the next few weeks. Customer feedback and suggestions will be incorporated into the final map design.
SSPs would be designed to help the railroad proactively identify and mitigate or eliminate hazards and the resulting risks on each railroad’s system.
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