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feedback

Focus on Coaching to Raise Driver Training Effectiveness

Dr. Donald Kirkpatrick long ago defined four levels of evaluation to determine the effectiveness of any training program. It is common for the bulk of effort being put forth by any training department to focus on Level 1 and Level 2. This typically manifests as the time we spend planning for and executing the prescribed training activities that form our learning programs. Many organizations are now finding that they have the most potential for achieving performance improvements by focusing more energy and resources toward Level 3 activities, such as coaching.

Recognizing a Job Well Done at Your Bus Operation

In most organizations, 80% to 95% of all bus operators are found to be safe, reliable and courteous, but often, they don’t know it because nobody tells them. If safe bus operation represents a core value for your property, what are you leaders doing to encourage and reinforce the desired behaviors among your bus operators?

DePaul students vent about Ventra

The event was attended by SGA members as well as members of the universities’ administration and representatives from the Chicago Transit Authority.

D.C. Metro releases new bus map drafts

Hopes to gather additional feedback on the draft maps from bus customers over the next few weeks. Customer feedback and suggestions will be incorporated into the final map design.

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