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improvements

Paratransit Survey: Customer Service a Growing Concern

Survey showed demand down slightly from last year, but still high, with nearly two-thirds seeing an increase. More operators reported customer expectations and behavior as hurdles to providing good service. Scheduling software comes in handy and travel training saw a slight bump.

D.C. Metro unveils customer service plan

The plan was developed through extensive customer research, including surveys and focus groups of regular commuters, occasional riders and visitors to the Capital region.

Five Questions: IndyGo President/CEO Michael Terry

IndyGo president/CEO joined the agency in August 2003 as director, business development, responsible for marketing, communications, government and community relations, and planning and growth strategies.

Service expansion, ridership growth fuel BC Transit success

Through innovative planning and customer service initiatives, BC Transit delivered a five-fold increase in service, expanded its fleet to 300 buses, operated 24 hours a day and served over 1.5 million customers in the Sea to Sky region during the 2010 Olympic Winter Games.

Seon improves camera technology, feature benefits

The company's selection of wedge, dome and other specialized cameras are specifically designed for harsh mobile environments. They are also vandal-resistant and capable of withstanding vibration, temperature extremes and other rigors of the road.

MTA releases key reports for public comment

Public input will be incorporated into a revised plan that will be formally presented to the MTA Board in September, before being submitted for final approval in Albany in October, as required by law. The MTA hopes to gain approval of the final plan by January 1, 2010, the effective date of the new five-year

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