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NY MTA unveils 'first-of-its-kind' bus performance dashboard

The data on the bus performance dashboard is based on farebox, GPS, and other information and can be filtered by borough; types of service, such as local/limited, express, or Select Bus Service; and time periods, such as weekday peak or off-peak hours.

Sound Transit, WSDOT partner for Amtrak service improvements

Sound Transit will manage construction activities that enable WSDOT to improve speed and reliability by moving Amtrak service through Pierce County to a more direct and less congested track that Sound Transit owns near I-5 rather than along the Puget Sound shoreline.

Paratransit Survey: Customer Service a Growing Concern

Survey showed demand down slightly from last year, but still high, with nearly two-thirds seeing an increase. More operators reported customer expectations and behavior as hurdles to providing good service. Scheduling software comes in handy and travel training saw a slight bump.

D.C. Metro unveils customer service plan

The plan was developed through extensive customer research, including surveys and focus groups of regular commuters, occasional riders and visitors to the Capital region.

Five Questions: IndyGo President/CEO Michael Terry

IndyGo president/CEO joined the agency in August 2003 as director, business development, responsible for marketing, communications, government and community relations, and planning and growth strategies.

Service expansion, ridership growth fuel BC Transit success

Through innovative planning and customer service initiatives, BC Transit delivered a five-fold increase in service, expanded its fleet to 300 buses, operated 24 hours a day and served over 1.5 million customers in the Sea to Sky region during the 2010 Olympic Winter Games.

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