Gains come as agencies undertake historic capital renewal and expansion and report ridership gains.
In developing the new metrics dashboard in-house, New York City Transit reviewed global standards for publicly reported performance data and opted to surpass those standards in the interest of increased transparency.
In this newly created position, Beverly Edwards will be responsible for the direction and oversight of all transit contracting and transit management daily operations.
The National Transit LCB™ is the first in a portfolio of metrics that will be released over the summer of 2017 covering ports, airports, electricity, water, and pipeline infrastructure.
Customers rated their overall satisfaction with the service as “acceptable” or “satisfactory,” with a score of 5.2. Approximately 67 percent said they would recommend NJ Transit to a friend or relative, and 63 percent choose to use NJ Transit, even though they have a personal vehicle available.
A system of metrics is currently in development to provide a baseline for measuring NJ Transit’s performance in the areas of customer service, safety and security, financial health and service accountability. Executive director James Weinstein asked for help from riders, by participating in the first customer survey in April.
Will use metrics to set corporate-wide standards of accountability and create transparency for the public, helping the agency to make strategic decisions to maximize its resources as well as illustrating how the agency is managing its bottom line.