The transit agency expects that as customers switch from traditional paper passes to mobile fares, it will be able to save on printing and outlet distribution costs.
Transit agencies should strive to grow all-purpose riders, who take transit regularly for multiple purposes, as they are the most reliable and financially efficient customers to serve.
This was the highest monthly on-time performance recorded since 2006 and the fourth-highest since July, 2003. The level of service in April capped a seven-month stretch marked by harsh winter weather conditions and impacts caused by Hurricane Sandy.
Transit advocates and commuters questioned the agency’s claim of a 91% on-time rate for November, when Superstorm Sandy impacted the coast line for weeks, putting many trains out of operation. The system is also facing criticism over how it calculated its 96% on-time record for last year.
Ninety-one percent of train stops occurred on time, a 1% improvement over 2011, and the rail system made a 13% improvement in reliability over last year. Additionally, Metro has been able to put into service an average of 23 more cars each morning in 2012 compared to 2011, reducing crowding.
In 2012, the agency achieved 96.4% on-time performance, breaking the previous record of 96.2% set in 1995. This was achieved even while operating nearly 23% more trains than the former record calendar year. Meanwhile, the agency’s rail operation is celebrating its 30th anniversary.
The Maryland Transit Administration’s MARC train service operated at 95% on-time performance for August 2012, up from 89% at the same time last year. Year to date, MARC’s on-time performance is 94% system-wide.
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