Health guidance messaging deployed across 3,000 digital screens on subway, 2,000 on buses, and 550 on commuter railroads.
Includes a travel companion request, which sends a notification to the driver indicating the level of assistance the rider requires.
Keolis and the MBTA partnered on a revenue-incentive agreementthat includes an integrated, first-of-its-kind marketing campaign to increase ridership through reverse commuting and leisure travel.
Partnered with Captivate to provide tech to property managers, who typically purchase separate solutions to showcase transit information.
Both prototypes include innovative interactive features, such as Wi-Fi and USB charging ports.
More than 50,000 customers served by 4 light rail stations each day now have access to real-time transit information, wayfinding, and maps to help ease their commutes.
Orbyt optimizes fleet management and operations, and provides passengers with the ultimate customer experience.
Using more sophisticated data to generate better predictions, and train arrival times are now refreshed every six seconds.
Through the use of GPS technology, the agency's communication specialists can monitor the position and timeliness of all trains in the system in real time and alert passengers in a variety of ways.
In developing the new metrics dashboard in-house, New York City Transit reviewed global standards for publicly reported performance data and opted to surpass those standards in the interest of increased transparency.