While finding drivers and maintenance personnel is still a real issue for operators, many have not only used the web to revamp their approach to recruit drivers, but also market their operations to increase utilization rates. New for 2018, this year’s list is ranked by most motorcoaches, rather than most vehicles as it has in the past.
Embracing public-private partnerships can help cities and transit agencies lower operational cost while connecting underserved communities.
Through the use of GPS technology, the agency's communication specialists can monitor the position and timeliness of all trains in the system in real time and alert passengers in a variety of ways.
The show featured nearly 135 exhibitors and close to 60 vehicles, ranging from transit buses to motorcoaches and cutaways to vans, as well as some of the latest technologies available to operators on the market today.
The 'TravelBot' tool, which is powered by AI, can "chat" with customers using Messenger and instantly tell them when their bus is due to arrive, as well as provide service updates and Tube maps.
It is now necessary to not only have a website but to learn how to drive traffic to it using organic Search Engine Optimization, Search Engine Marketing, and/or social media. While the steps an operation can take are relatively cheap and simple, they do require a bit of time and manpower.
The motorcoach operation is using the AlertMedia platform to enhance and improve communications with approximately 1,000 employees.
With an aim to help operators prepare for the changing landscape, technology was a big focus at 2017 UMA Expo, which also included a fond farewell to long-time President/CEO Vic Parra.
In order for scheduled repairs to take place when subway ridership was at its lowest all year, the Maryland Transit Administration undertook an unprecedented plan to shut down the central core of the 33-year-old subway system for 21 days.
The campaign, called “Caltrain Manners,” is the result of a recent online survey, where passengers were asked what annoyed them most about their fellow riders. Caltrain tallied the results to determine the three worst passenger gaffes.
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