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travel training

Prior to opening its $2.2 million facility, Metro Bus paid a health care agency to conduct the physical assessments. Now, trained staff performs applicant interviews and cognitive and physical assessments during one appointment, creating a cost savings of about $125 per assessment.

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Wash. agency provides hands-on rider training

C-Tran has offered travel training in some form for years, but the agency recently hired Veronica Marti in 2013 to coordinate the program full-time. Marti often meets with riders as an introduction, and then accompanies them on one or more trips, offering guidance along the way.

Ask the Expert: Cherie Leporatti, Travel Trainer (WMATA)

Metro provides group orientations, station tours, trips on training buses, and one-to-one training to over 6,000 transit riders each year. In this interview Cherie Leporttia shares information about her background and Metro’s travel training program.