With ridership and costs up on systems around the nation, many are looking for ways to not only eliminate some of those costs, but also, in many cases, expand mobility for seniors and people with disabilities.
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Transportation systems are encouraged to welcome seniors and people with disabilities who want to have a role on advisory committees, who provide input into local planning activities, and who volunteer as mentors or peers to other riders.
Prior to opening its $2.2 million facility, Metro Bus paid a health care agency to conduct the physical assessments. Now, trained staff performs applicant interviews and cognitive and physical assessments during one appointment, creating a cost savings of about $125 per assessment.
The strategy is meant to stem the unsustainable demand and cost of Wheel-Trans, and free some riders from the constraints of advance booking and restrictions on when they travel.
Los Angeles Metro's video campaign, designed to encourage more people with disabilities to use the system, includes “vignettes” about transit riders with disabilities, as well as a general guide to Metro’s accessibility features and resources.
RTC specialists can teach clients — in a group or one-to-one setting — how to use public transit safely and efficiently in a contained environment that simulates the outdoors.
Recruitment and retention once again was the top driver-related challenge, with 48% reporting. Sixty-five percent of respondents implemented scheduling and dispatch software making it the most prevalent technology being used to enhance service.
C-Tran has offered travel training in some form for years, but the agency recently hired Veronica Marti in 2013 to coordinate the program full-time. Marti often meets with riders as an introduction, and then accompanies them on one or more trips, offering guidance along the way.
Participants will be taught how to get to and from the bus, important riding techniques, emergency procedures, and how to get to and from specific destinations.
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