Thousands of bus industry professionals will assemble at BusCon, Sept. 28 to 30, 2015 at the Indiana Convention Center in Indianapolis. The event will have an exhibit hall packed with buses and technology, networking opportunities, educational sessions and more.
The keynote address, “Driving Excellence” will be delivered on Tuesday, Sept. 29, at 11 a.m. by Mark Aesch, CEO of TransPro, a management consultancy that guides transit systems.
The session, sponsored by Q’Straint, will surely inspire participants as Aesch will bring to life stories from lessons learned during his many years as a transit management leader and innovator.
Aesch led an inefficient public bus company with a $27 million deficit and transformed it into an efficient public-private organization with a $20 million surplus within two years. His work drives change in public sector management and has been reported in several media outlets like the New York Times, the Wall Street Journal, Fox National News, the CBS Morning Show, and Bloomberg Radio and TV.
As a strong believer that public sector agencies can operate as efficiently and as focused on customer needs as private sector businesses, and as a leader in TransPro’s 7 Steps to Success strategic planning, performance scorecard systems, leadership coaching and customer satisfaction programs, Aesch’s “Driving Excellence” presentation will show how to revitalize staid cultures, motivate teams to reach higher levels of efficiency and transform customer service into customer satisfaction.