Management & Operations

New MBTA app allows BRT riders to rate service

Posted on May 10, 2016

MBTA
MBTA

Passengers of MBTA's Silver Line bus rapid transit service are now able to share feedback on their riding experience by rating their bus trips using a new smartphone app from the Massachusetts Institute of Technology and the transit agency.

The app, named QualiT, allows individuals to anonymously share feedback with the T. The service is similar to ones provided on Uber and Lyft transportation systems, and provides crowd-sourced data to help improve service.

"We are working hard to enhance our channels of communicating information to our customers," said MBTA GM Frank DePaola. "And with this new app, we want to let our customers know they can contribute to translate their everyday riding experience into the kind of real-time information that can help us improve service."

QualiT works by activating a research platform called Future Mobility Sensing (FM Sensing), developed by researchers from MIT and the Singapore-MIT Alliance for Research and Technology (SMART). The tool seeks to better understand people’s travel paths and modes by collecting anonymous location data through smartphones’ sensors (such as GPS and WiFi).

Silver Line riders will also be able to see their own travels displayed on a map in the app — visible only to the individual. The app will automatically prompt users to rate their Silver Line trips onboard or immediately after exiting a bus.

Participation is voluntary, and riders may withdraw at any point by uninstalling the app. The app does not collect personally identifiable information, and the data system is highly encrypted and secured. Data collected will be used for research and service improvement only, and will never be shared with third parties.

"We have recently seen many innovations in urban transportation in the private market," said Corinna Li, a dual-degree master's student in city planning and transportation who worked on developing the app. "And we are inspired to help public transit systems leverage emerging technologies to better serve their riders."

For every trip a rider gives feedback on through the app, he/she will automatically earn one entry to a monthly sweepstake to win a monthly pass. The pilot program will operate for three months.

Riders can sign up for and download the FMSensing app online from the AppStore (iPhone) or Google Play (Android).

Other customer information-based initiatives deployed by the MBTA over the past year include the activation of 58 new countdown clocks on Green Line rail stops and eight clocks on the Silver Line. And last March, the MBTA unveiled its Dashboard, which, for the first time, allows the public to track the daily reliability levels of the four subway lines and all 170 bus routes. It also marks the first time that performance data for all four branches of the Green Line is publically available. It features monthly updates on ridership and budget information.

View comments or post a comment on this story. (0 Comments)

More News

Cleveland RTA partners with medical group to rebrand key route

Revenue from the MetroHealth Line sponsorship will be used to upgrade landscaping and bus stations along the route.

Siemens names new mobility division president

Marc Buncher brings 25 years of rail experience, including his most recent role as the sr. VP, rail division, at Caterpillar.

Mont.'s Mountain Line to extend fare-free program

Partner agencies have agreed to continue support for the program, which has bolstered ridership.

Voith executes succession plan, names new president/CEO

As planned, Dr. Hubert Lienhard, who has been in charge since 2008, will retire in 2018 upon completion of his second term in office at the age of 67, with Stephan Schaller assuming the role in April.

Transportation options could lure Amazon to Denver, report says

The New York Times recently published an analysis of roughly fifty American metro areas and used guidance that Amazon included in its request for proposals to narrow down the field.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close