Sound Transit taps FCV as user-centered design partner

After a competitive pitch process, FCV Interactive was awarded a five-year contract to provide user-centered design and consultant services to Seattle's Sound Transit. A new engagement, this will see FCV work with Sound Transit to transform the way they serve their riders' needs online and across channels.

"With our new partnership, FCV has an exciting opportunity to improve the lives of Sound Transit's 34 million riders per year with simpler, more usable digital tools and the creation of more interconnected transit services," said FCV's President/CEO Johann Starke.

Having delivered transformative digital work for many transit agencies across North America, FCV was strongly positioned to win the account. In addition to similar long-term digital engagements with clients like TransLink — who FCV has helped produce all of its flagship web experiences — the company has designed and built some of the most referenced web and mobile solutions in North America's transit industry through its unique user-focused approach to digital transformation and implementation.