Port Authority unveils new wayfinding system

Port Authority of Allegheny County unveiled its new wayfinding system, developed by CHK America, that will make finding stops and getting public transit information easier.
 
County executives asked the Port Authority to improve on-street transit information to make bus and light rail stops more obvious, and to provide better route and schedule information.

The new wayfinding system will feature a mix of new signs, maps and digital screens to help people find transit locations and more easily reach their destinations.

The signs will initially be placed throughout the Downtown area and installation is anticipated to begin this summer. Future plans call for them to be placed throughout the entire transit system in Allegheny County over the next several years.
 
The wayfinding program includes:
 
• Eighty-five bus stops and poles that will include an abbreviated map and stop-specific route frequency information.
 
• Eight solar-powered digital bus stops that will provide stop-specific real-time bus information.
 
• Five touchscreen information kiosks that will provide real-time bus information, route overview and trip-planning capabilities.
 
• Two digital bus stops that will provide an abbreviated map and stop-specific route frequency information.

“One of the barriers to taking public transportation is communication, and the new signs attempt to address that by providing riders with the information they need to easily and successfully get around our system,” said Port Authority CEO Ellen McLean. “Not only will stops and stations be more visible to pedestrians, but it will make riding the bus or light rail easier, interactive and more intuitive.”