MBTA extends contract with Masabi for mobile rail ticketing
The agreement will enhance the MBTA’s existing mobile-ticketing system, which is widely recognized as one of the transit industry’s most successful mobile-ticketing programs.
Boston’s Massachusetts Bay Transportation Authority (MBTA) and Masabi agreed to a contract for Masabi to continue delivering mobile ticketing services across all MBTA Commuter Rail and Commuter Boat routes.
The agreement will enhance the MBTA’s existing mobile-ticketing system, which is widely recognized as one of the transit industry’s most successful mobile-ticketing programs.
Ad Loading...
“Working closely with our mTicket partners, the MBTA is stepping up its efforts to leverage cutting-edge technology to improve our customers’ experience,” said MBTA Chief Administrator Brian Shortsleeve. “This innovative app makes the fare collection process easier and more efficient for both Commuter Rail riders and the MBTA.”
MBTA and Masabi launched the first full smartphone commuter rail ticketing system in the U.S. in fall 2012, with more than one-third of tickets on the MBTA’s Commuter Rail now purchased on smartphones.
Improvements that MBTA commuters can expect to see when the updated ticketing-system deploys later this year include:
Mobile wallets such as MasterPass and ApplePay that will streamline the purchase process.
Favorite and recent trips saved on the home screen.
Ad Loading...
Improved look and feel and purchase flow.
Electronic validation of tickets for enhanced security.
Masabi was chosen after a competitive selection process that included many bidders. The contract will see the MBTA’s costs cut in-half from the initial pilot program, representing a cost savings of hundreds of thousands of dollars that can be reinvested in MBTA operations.
METRO’s People Movement highlights the latest leadership changes, promotions, and personnel news across the public transit, motorcoach, and people mobility sectors.
BART began offering select parking lots to non-BART riders to generate new revenue to help address its FY27 $376M operating budget deficit brought on by remote work.
Drawing on decades of industry experience, Evans-Benson offered insights into the differences between the two, along with tips for better customer engagement and more.
The renewals include continued operations at Fort Lauderdale-Hollywood International Airport in Florida; the PRTC in Virginia; and RTC Washoe in Nevada.
The governor’s proposed auto insurance reforms could save the agency $48 million annually by limiting payouts in crashes where buses are not primarily at fault.
What truly drives the cost of a paratransit fleet? Beyond the purchase price, seven operational factors quietly determine maintenance frequency, downtime, and long-term service reliability. This whitepaper explores how these factors shape lifecycle cost and what agencies should evaluate when selecting paratransit vehicles.
In this conversation, TBC’s Executive Director Ed Redfern, President Corey Aldridge, and Washington Representative Joel Rubin outline the coalition’s key policy priorities, the challenges facing transit agencies, and how industry stakeholders can work together to strengthen the voice of bus transit at the federal level.
Amanda Wanke, who has worked at DART for 10 years, including the past 2½ years as CEO, will join Metro Transit as deputy chief operating officer, operations administration.