MENU
SEARCHThe survey of more than 3,700 customers was conducted in September both in person and online. It has a margin of error of +/- 1.6%. The survey also reported an 87% general satisfaction compared to 89% in 2010.
Nine out of 10 Dallas Area Rapid Transit (DART) customers said they would recommend the service to others, according to the results of the 2011 customer satisfaction survey.
The survey of more than 3,700 customers was conducted in September both in person and online. It has a margin of error of +/- 1.6%. The survey also reported an 87% general satisfaction compared to 89% in 2010.
Other key findings from the survey include:
91% would recommend riding DART to others.
92% found the information they needed on DART.org.
90% found schedules easy to read.
77% believe buses are on schedule.
92% report the trains are on time.
Although 85% of customers said they feel safe on many parts of the system, the agency is exploring ways to improve their sense of security. In addition to modifying deployment plans to increase police presence, the agency is continuing to install closed-circuit cameras at its stations and is scheduled to complete the project in mid-2012.
DART Police are also increasing their coordination with service-area city police departments as well as federal law enforcement agencies. One particular effort with Dallas Police is aimed at reducing crime involving juveniles.
The visit underscored ENC's role as a major employer in Assembly District 58 and its commitment to American manufacturing and skilled local jobs.
Read More →
In this conversation, TBC’s Executive Director Ed Redfern, President Corey Aldridge, and Washington Representative Joel Rubin outline the coalition’s key policy priorities, the challenges facing transit agencies, and how industry stakeholders can work together to strengthen the voice of bus transit at the federal level.
Read More →
The 17-mile RapidRide I Line will bring faster, more frequent service and improved regional connections across South King County.
Read More →
What truly drives the cost of a paratransit fleet? Beyond the purchase price, seven operational factors quietly determine maintenance frequency, downtime, and long-term service reliability. This whitepaper explores how these factors shape lifecycle cost and what agencies should evaluate when selecting paratransit vehicles.
Read More →
In this conversation, TBC’s Executive Director Ed Redfern, President Corey Aldridge, and Washington Representative Joel Rubin outline the coalition’s key policy priorities, the challenges facing transit agencies, and how industry stakeholders can work together to strengthen the voice of bus transit at the federal level.
Read More →
Stay informed with these quick takes on the projects and companies driving progress across the transportation landscape.
Read More →
Originally introduced in 2023 as the Bus Line Redesign, the effort has evolved into a more targeted update that maintains familiar routes while improving reliability, frequency, evening and weekend service, and connections across Allegheny County.
Read More →
S3 will connect communities along SR 522 with fast, reliable, battery-electric bus service from Shoreline South Station to Bothell via Kenmore and Lake Forest Park.
Read More →
All-door boarding will allow passengers to pay while entering the front, middle, or rear doors of the University Line’s 60-foot articulated buses.
Read More →
He succeeds the company founder, Dale Carson, who remains chairman of the board.
Read More →
