October 8, 2012

New Palm Tran paratransit contract draws complaints

WEST PALM BEACH, Fla. — Riders and Palm Beach County Commissioners confronted Palm Tran executive director Chuck Cohen about delays and extra-long rides for elderly people and others with serious health issues resulting from a new paratransit contract, The Palm Beach Post reported. Many commissioners said they received several complaints starting in mid-August, when Metro Mobility took over the contract.

The contractor convinced Palm Tran staff that its vans could, on their own, handle the Palm Tran Connection contract, a job previously done by three companies. For the full story, click here.

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