Motorcoach

MCI adds service locator option to Emergency Roadside Assistance program

Posted on July 11, 2016

Motor Coach Industries (MCI), a subsidiary of New Flyer Industries Inc., announced improvements to MCI’s Emergency Roadside Assistance (ERSA), making it the best source for customers to get service 24/7. A newly created service locator available on the MCI Companion App, or from the MCI website, identifies all service locations available in any pinpointed location.

At the same time, MCI added resources to the MCI ERSA call center and enhanced the call routing system. When using the ERSA hotline of 800-241-2947, callers now have the option of talking to an MCI technical expert or an MCI responder for emergency roadside assistance.

The service locator can be accessed from the MCI website, here, or directly through the MCI Companion App, available from the Apple App Store and Google Play.

The service locator tool requires the last five digits of the motor coach VIN number. Once the number is entered, the user can search by service for engine and transmission repair as well as for towing and relief coach assistance.

The complete list includes more than 1,800 service suppliers. The list names six MCI Service Centers, more than 200 Wheeltime service locations for engine and transmission-related issues as well as Cummins coach-friendly support network, Detroit Diesel and Caterpillar locations.

MCI was the first in the industry to offer ERSA in 2004, establishing and managing an in-house call center at the Louisville parts warehouse distribution center. Recently, MCI increased internal resources and staff to improve the quality of call routing and weekend coverage.

View comments or post a comment on this story. (0 Comments)

More News

UMA celebrates FMCSA withdrawal of Safety Fitness Determination rule

Association not only filed vigorous comments with the agency against the "flawed proposal," but its lobbying efforts resulted in a provision being inserted in the FY 17 Department of Transportation, Housing, and Urban Development appropriations bill, prohibiting the proposal from being finalized.

REV Bus Group to launch new Krystal, Federal models at LCT 2017

The Krystal KLX40 will have its first limo-style luxury bus on the reliable Freightliner S2C chassis debuting at the show in Las Vegas, while the Spirit CS (Corporate Shuttle) on the Ford E350 chassis will feature dual rear wheels for stability.

School bus co. introduces new safety products

School Bus Safety Co. offers tailored safety compliance audits and conduct on-site driver file reviews and safety training leadership programs for drivers and trainers at school districts or other contractors who provide school bus service.

Motorcoach Expo Offers Glimpse of Industry’s Tech Future

With an aim to help operators prepare for the changing landscape, technology was a big focus at 2017 UMA Expo, which also included a fond farewell to long-time President/CEO Vic Parra.

Vandalia Bus Lines takes delivery of Van Hool CX45 at UMA Expo

In addition to the graphics featuring St Louis’ history and sights, the new vehicle is equipped with a 425 HP Cummins ISX 12.0 engine driving through an Allison B500 (Gen5) six-speed automatic transmission.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close