Motorcoach

MCI adds service locator option to Emergency Roadside Assistance program

Posted on July 11, 2016

Motor Coach Industries (MCI), a subsidiary of New Flyer Industries Inc., announced improvements to MCI’s Emergency Roadside Assistance (ERSA), making it the best source for customers to get service 24/7. A newly created service locator available on the MCI Companion App, or from the MCI website, identifies all service locations available in any pinpointed location.

At the same time, MCI added resources to the MCI ERSA call center and enhanced the call routing system. When using the ERSA hotline of 800-241-2947, callers now have the option of talking to an MCI technical expert or an MCI responder for emergency roadside assistance.

The service locator can be accessed from the MCI website, here, or directly through the MCI Companion App, available from the Apple App Store and Google Play.

The service locator tool requires the last five digits of the motor coach VIN number. Once the number is entered, the user can search by service for engine and transmission repair as well as for towing and relief coach assistance.

The complete list includes more than 1,800 service suppliers. The list names six MCI Service Centers, more than 200 Wheeltime service locations for engine and transmission-related issues as well as Cummins coach-friendly support network, Detroit Diesel and Caterpillar locations.

MCI was the first in the industry to offer ERSA in 2004, establishing and managing an in-house call center at the Louisville parts warehouse distribution center. Recently, MCI increased internal resources and staff to improve the quality of call routing and weekend coverage.

View comments or post a comment on this story. (0 Comments)

More News

IMG announces contribution to SYTA on Give Back Tuesday

The International Motorcoach Group has announced a five-year commitment to the SYTA Youth Foundation.

Wrong-way driver slams into Ariz. Greyhound bus

Arizona Department of Public Safety officials said the bus driver “did an amazing job” keeping the vehicle upright after one of its front wheels was damaged in the high-speed collision.

CH Bus delivers 2 Temsas, opens new maintenance, repair facility

The new facility is located just off Hwy 101 near San Francisco’s SFO airport, which offers a very convenient location for customers.

UMA's President/CEO Parra to retire

During his tenure, Parra helped grow and stabilize membership through creation of Bus & Motorcoach News and the  development of BusRates.com and the Bus and Motorcoach Academy.

ABA chief to represent motorcoach industry on federal committee

Role of committee is to provide information, advice, and recommendations to the Secretary of Transportation on matters relating to the role of intermodal transportation in facilitating mobility with respect to travel and tourism activities. 

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close