MCI adds service locator option to Emergency Roadside Assistance program
At the same time, MCI added resources to the MCI ERSA call center and enhanced the call routing system.
Motor Coach Industries (MCI), a subsidiary of New Flyer Industries Inc., announced improvements to MCI’s Emergency Roadside Assistance (ERSA), making it the best source for customers to get service 24/7. A newly created service locator available on the MCI Companion App, or from the MCI website, identifies all service locations available in any pinpointed location.
At the same time, MCI added resources to the MCI ERSA call center and enhanced the call routing system. When using the ERSA hotline of 800-241-2947, callers now have the option of talking to an MCI technical expert or an MCI responder for emergency roadside assistance.
The service locator can be accessed from the MCI website, here, or directly through the MCI Companion App, available from the Apple App Store and Google Play.
The service locator tool requires the last five digits of the motor coach VIN number. Once the number is entered, the user can search by service for engine and transmission repair as well as for towing and relief coach assistance.
The complete list includes more than 1,800 service suppliers. The list names six MCI Service Centers, more than 200 Wheeltime service locations for engine and transmission-related issues as well as Cummins coach-friendly support network, Detroit Diesel and Caterpillar locations.
MCI was the first in the industry to offer ERSA in 2004, establishing and managing an in-house call center at the Louisville parts warehouse distribution center. Recently, MCI increased internal resources and staff to improve the quality of call routing and weekend coverage.
More Motorcoach
Bipartisan BUSES Act Seeks Changes to New York City's Bus Idling Enforcement Program
Backed by motorcoach operators, the legislation seeks to balance emissions goals with passenger safety by allowing limited idling for inspections, accessibility needs and extreme weather conditions.
Read More →
METROspectives: CharterUP CEO Armir Harris on Modernizing Mobility
From digital transformation to evolving customer demands, CharterUP's CEO Armir Harris offers his perspective on the transportation industry's next chapter.
Read More →
Reinventing Fleet Maintenance with Real-time Visibility and AI
Transit leaders need to know what needs fixing, where to look, who is responsible, when work is completed, and what it costs without having to chase information across disconnected systems.
Read More →
ABA's Ferguson Testifies in Support of BUSES Act, National Standards for Bus Operators
The BUSES Act would create a nationwide framework preventing state and local governments from enforcing bus idling restrictions of less than 15 minutes, a threshold consistent with existing Environmental Protection Agency guidance.
Read More →
Low-Floor vs. High-Floor Cutaway vs. Modified Van: How 3 Accessible Minibus Designs Compare
As transit demands evolve, so should your fleet. Download the whitepaper to see how the Low-Floor Frontrunner Minibus compares to traditional options.
Read More →
2026 METRO Buyer’s Guide & Directory
Searching for the right vehicles, technology, equipment, or services for your public transit or motorcoach operation? This industry guide brings together manufacturers and suppliers from across the transportation market — all in one place. Download it to connect with the companies that help agencies and operators improve mobility, enhance operations, and move their organizations forward.
Read More →
ABA Foundation’s 2025 Motorcoach Census Highlights Industry Growth, 77K Jobs
Conducted annually by Tourism Economics, the study found that 1,769 companies operating 49,543 motorcoaches are based in the US, while 122 companies operating 1,425 motorcoaches are located in Canada.
Read More →
ENC Lands Additional 10-Bus Order From Academy Bus
The latest purchase brings Academy Bus’ AXESS fleet orders to 35 vehicles as ENC continues expanding its heavy-duty transit lineup.
Read More →
American Bus Association Files Lawsuit Against NYC Over Bus Idling Rules
The lawsuit, filed in the U.S. District Court for the Southern District of New York, challenges the City’s use of its Citizens Air Complaint program.
Read More →
Avoiding Mid-Season Breakdowns: A Fleet Readiness Q&A
John Hatman, COO of Master’s Transportation, breaks down the priorities, warning signs and common mistakes fleet managers should address now to stay ahead of summer demand.
Read More →