Motorcoach

MCI adds service locator option to Emergency Roadside Assistance program

Posted on July 11, 2016

Motor Coach Industries (MCI), a subsidiary of New Flyer Industries Inc., announced improvements to MCI’s Emergency Roadside Assistance (ERSA), making it the best source for customers to get service 24/7. A newly created service locator available on the MCI Companion App, or from the MCI website, identifies all service locations available in any pinpointed location.

At the same time, MCI added resources to the MCI ERSA call center and enhanced the call routing system. When using the ERSA hotline of 800-241-2947, callers now have the option of talking to an MCI technical expert or an MCI responder for emergency roadside assistance.

The service locator can be accessed from the MCI website, here, or directly through the MCI Companion App, available from the Apple App Store and Google Play.

The service locator tool requires the last five digits of the motor coach VIN number. Once the number is entered, the user can search by service for engine and transmission repair as well as for towing and relief coach assistance.

The complete list includes more than 1,800 service suppliers. The list names six MCI Service Centers, more than 200 Wheeltime service locations for engine and transmission-related issues as well as Cummins coach-friendly support network, Detroit Diesel and Caterpillar locations.

MCI was the first in the industry to offer ERSA in 2004, establishing and managing an in-house call center at the Louisville parts warehouse distribution center. Recently, MCI increased internal resources and staff to improve the quality of call routing and weekend coverage.

View comments or post a comment on this story. (0 Comments)

More News

DATTCO receives safety award from International Motorcoach Group

Established in 1924, DATTCO, Inc. is a third-generation family-owned business headquartered in New Britain, Conn.

MCI appoints to Canada Western Region sales, support team

Chad Sadowy has been promoted to Canada Western Region VP of Sales, succeeding Guy Tessier, while Steve Kuhn replaces Sadowy as Technical Solution Manager.

Coach Atlantic orders 2 2019 MCI J4500s

The agreement follows the Prince Edward Island-based charter operator’s order last year for 13 J4500s signed at UMA Expo in 2017.

Van Hool to open Tennessee plant

The company plans on opening the plant in 2020 where they will produce 400 buses per year with about 500 employees.

Prevost announces retirement of long-time service manager

Don Arlett is closing 21 years with Prevost and a long and successful career that began in the 1970s with Greyhound Bus Lines.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Luxury Coach & Transportation

Please sign in or register to .    Close