January 30, 2013

MBTA riders happier with train countdown signs

BOSTON — After the Massachusetts Bay Transportation Authority (MBTA) activated countdown clocks overnight, hundreds of surveyed riders that had been polled the day before were more optimistic about how long trains would take to arrive and seemed to be more satisfied with the train’s performance, according to the Boston Globe.

The surveys are part of a larger effort of MBTA’s to gather data on its customers’ experiences with the service. For the full story, click here.

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