News and stories by Heather Redfern

Heather Redfern

Public Information Manager, SEPTA

Bringing Life-Saving CPR Training to Transit Stations

Bringing Life-Saving CPR Training to Transit Stations

October 10, 2018

There’s a lot to do to pass time waiting at the station for a train — read…listen to music…learn how to save a life? Yes, in the minutes it takes for a train to arrive, a person can learn Hands-Only CPR.

A Creative Approach to Establishing a Transit System's Safety Culture

A Creative Approach to Establishing a Transit System's Safety Culture

July 25, 2018

Safety must be the top priority of all transportation organizations. Establishing an environment in which everyone — employees and the public — makes safety their first thought before performing any task requires creativity.

Transit Investment Feeds Economic Boom, Resulting in New Funding Needs

Transit Investment Feeds Economic Boom, Resulting in New Funding Needs

June 12, 2018

Investment in mass transit leads to many rewards — for the region served by a transportation authority; for the passengers who use transit to get to work, school, appointments, shopping and recreational destinations; and for communities located near transportation stations and hubs.

Transit Facility Center Gives Help, Hope to Those 'With Nowhere to Go'

Transit Facility Center Gives Help, Hope to Those 'With Nowhere to Go'

April 17, 2018

Transit facilities — train stations, bus depots and transportation centers — are often the shelter of choice for people experiencing homelessness, especially when weather conditions make it too dangerous to stay outside.

How to Host a 'Super' Travel Day on Transit for Fans

How to Host a 'Super' Travel Day on Transit for Fans

February 28, 2018

As one of the biggest cities in the country, Philadelphia is often selected to host events that attract national and international audiences, most recently the 2013 U.S. Open Championship, the 2015 World Meeting of Families and papal visit by Pope Francis, the 2016 Democratic National Convention, and the 2017 NFL Draft. But until February 7, 2018, the city had never hosted a Super Bowl champions parade.

Enhancing Bus Service With a More ‘Direct’ Way to Travel

Enhancing Bus Service With a More ‘Direct’ Way to Travel

December 12, 2017

As part of an initiative to improve bus travel for riders in Philadelphia, SEPTA and the City’s Office of Transportation and Infrastructure have partnered on the Greater Philadelphia region’s first direct bus route, the “Boulevard Direct.”

Practice is Key for Incident Response on Rail Systems

Practice is Key for Incident Response on Rail Systems

October 25, 2017

Working in subway tunnels is difficult under any circumstances and when you have to maneuver around an electrified third rail in an environment with less lighting, the task is even more daunting. Now imagine what it is like during an emergency...

'See Something Say Something' Gets a Technological Assist

'See Something Say Something' Gets a Technological Assist

September 1, 2017

Transportation organizations regularly remind the public to be vigilant when using their systems — to be aware of any suspicious activities and people exhibiting odd behavior, and if they see something, immediately say something to personnel or police.

Caught on Tape: Transit Employees' ‘Heroic Acts’

Caught on Tape: Transit Employees' ‘Heroic Acts’

August 8, 2017

For transit employees working with the public on a daily basis, no two shifts might be the same and each day can bring an opportunity to make a difference in the lives of the customers we serve. Often, the acts go unnoticed, but for two SEPTA employees, their special acts — both coming within hours of each other — were caught on video.

Making it Easier to Do Business with the Transit Industry

Making it Easier to Do Business with the Transit Industry

June 7, 2017

Doing business with a large transportation organization is not as daunting as one might think.The Southeastern Pennsylvania Transportation Authority uses technology and in-person networking to facilitate relationships with companies pursuing opportunities with the authority.

From Mobility to Emergencies: Public Transit's Role

From Mobility to Emergencies: Public Transit's Role

April 5, 2017

Transit’s role as a public service is much more than driving millions of riders — many of whom have no other transportation option — every day. Mass transit authorities can often be called upon to assist during an emergency event.

Making sustainability a 'core principle' helps transit's bottom line

Making sustainability a 'core principle' helps transit's bottom line

March 1, 2017

The success of the SEPTA’s first Sustainability Program Plan has resulted in the passage of a second-generation plan —“SEP-TAINABLE 2020”— and made sustainability a core principle for the Authority’s day-to-day operations. Even seemingly easy changes, like replacing fluorescent lights with LED lights have made a difference to the triple bottom line. The plan was recently approved by the SEPTA Board.

SEPTA's Supervisor Training Program Helps Employees Move Up the Ladder

SEPTA's Supervisor Training Program Helps Employees Move Up the Ladder

December 14, 2016

The AIM AD programs was designed by SEPTA to expand the pool of supervisors who are ready to move into assistant director positions in the agency's operations and engineering, maintenance, and construction divisions.

'Partnering' with employees, customers key to advancing transit's safety culture

'Partnering' with employees, customers key to advancing transit's safety culture

November 2, 2016

A goal of SEPTA’s safety initiatives is to have customers and employees take the messages presented by the authority’s safety personnel back to their homes, their workplaces and communities to help the agency's safety culture evolve and grow.

'See Something, Say Something' is Key Anti-Terrorism Tool for Transit

'See Something, Say Something' is Key Anti-Terrorism Tool for Transit

September 26, 2016

After acts of terrorism — domestic or international — law enforcement agencies are almost always asked: “How are you ‘ramping up’ your security efforts?”

SEPTA Pulls Out All the Stops to Transport DNC Attendees

SEPTA Pulls Out All the Stops to Transport DNC Attendees

August 17, 2016

The recently adjourned 2016 Democratic National Convention put Philadelphia in the national — and international — spotlight once again. For the third time in four years, the Southeastern Pennsylvania Transportation Authority transported thousands of visitors to the City of Brotherly Love and its surrounding counties. As with the U.S. Open in 2013 and the World Meeting of Families and Papal Visit in 2015, public transit was a key component for all event activities.

'AIM-ing' High for Succession Planning in the Transportation Industry

'AIM-ing' High for Succession Planning in the Transportation Industry

June 15, 2016

How do you replace the institutional knowledge and subject expertise of a 40-year employee? You do it through succession planning, which is especially necessary in the transportation industry where senior level managers often have well over 25 years’ experience.

Public Transit Has 'Perks' With Loyalty Programs

Public Transit Has 'Perks' With Loyalty Programs

May 4, 2016

The benefits of using public transit are many — environmentally friendly, less stressful than driving and no time wasted sitting in traffic, to name a few. For commuters in cities like Philadelphia, Los Angeles and Montreal, there are even more advantages for using transit — discounts at local businesses for using bus/train/trolley passes.

Introducing the Next Generation of Engineers, Architects to Careers in Transit

Introducing the Next Generation of Engineers, Architects to Careers in Transit

March 30, 2016

For many college engineering and architecture students, it’s probably a good bet that they have not given much consideration to careers in public transportation. Members of the SEPTA's Engineering, Maintenance and Construction Division have worked closely with Philadelphia-area university students to introduce them to job opportunities in the realm of mass transit.

How a Multifaceted Plan Helped SEPTA Weather Jonas

How a Multifaceted Plan Helped SEPTA Weather Jonas

February 24, 2016

Winter Storm Jonas socked Philadelphia with 22.4 inches of snow in January. In some areas of the five-county SEPTA service region, snowfall totals were well over two feet. As a result of forecasted high winds, zero visibility and significant snow, SEPTA suspended service on all modes — with the exception of the Market-Frankford and Broad Street subway-elevated lines, its two busiest routes — beginning at 4 a.m. on Saturday, Jan. 23.

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