News and stories by Heather Redfern

Heather Redfern

Public Information Manager, SEPTA

Enhancing Bus Service With a More ‘Direct’ Way to Travel

Enhancing Bus Service With a More ‘Direct’ Way to Travel

December 12, 2017

As part of an initiative to improve bus travel for riders in Philadelphia, SEPTA and the City’s Office of Transportation and Infrastructure have partnered on the Greater Philadelphia region’s first direct bus route, the “Boulevard Direct.”

Practice is Key for Incident Response on Rail Systems

Practice is Key for Incident Response on Rail Systems

October 25, 2017

Working in subway tunnels is difficult under any circumstances and when you have to maneuver around an electrified third rail in an environment with less lighting, the task is even more daunting. Now imagine what it is like during an emergency...

'See Something Say Something' Gets a Technological Assist

'See Something Say Something' Gets a Technological Assist

September 1, 2017

Transportation organizations regularly remind the public to be vigilant when using their systems — to be aware of any suspicious activities and people exhibiting odd behavior, and if they see something, immediately say something to personnel or police.

Caught on Tape: Transit Employees' ‘Heroic Acts’

Caught on Tape: Transit Employees' ‘Heroic Acts’

August 8, 2017

For transit employees working with the public on a daily basis, no two shifts might be the same and each day can bring an opportunity to make a difference in the lives of the customers we serve. Often, the acts go unnoticed, but for two SEPTA employees, their special acts — both coming within hours of each other — were caught on video.

Making it Easier to Do Business with the Transit Industry

Making it Easier to Do Business with the Transit Industry

June 7, 2017

Doing business with a large transportation organization is not as daunting as one might think.The Southeastern Pennsylvania Transportation Authority uses technology and in-person networking to facilitate relationships with companies pursuing opportunities with the authority.

From Mobility to Emergencies: Public Transit's Role

From Mobility to Emergencies: Public Transit's Role

April 5, 2017

Transit’s role as a public service is much more than driving millions of riders — many of whom have no other transportation option — every day. Mass transit authorities can often be called upon to assist during an emergency event.

Making sustainability a 'core principle' helps transit's bottom line

Making sustainability a 'core principle' helps transit's bottom line

March 1, 2017

The success of the SEPTA’s first Sustainability Program Plan has resulted in the passage of a second-generation plan —“SEP-TAINABLE 2020”— and made sustainability a core principle for the Authority’s day-to-day operations. Even seemingly easy changes, like replacing fluorescent lights with LED lights have made a difference to the triple bottom line. The plan was recently approved by the SEPTA Board.

SEPTA's Supervisor Training Program Helps Employees Move Up the Ladder

SEPTA's Supervisor Training Program Helps Employees Move Up the Ladder

December 14, 2016

The AIM AD programs was designed by SEPTA to expand the pool of supervisors who are ready to move into assistant director positions in the agency's operations and engineering, maintenance, and construction divisions.

'Partnering' with employees, customers key to advancing transit's safety culture

'Partnering' with employees, customers key to advancing transit's safety culture

November 2, 2016

A goal of SEPTA’s safety initiatives is to have customers and employees take the messages presented by the authority’s safety personnel back to their homes, their workplaces and communities to help the agency's safety culture evolve and grow.

'See Something, Say Something' is Key Anti-Terrorism Tool for Transit

'See Something, Say Something' is Key Anti-Terrorism Tool for Transit

September 26, 2016

After acts of terrorism — domestic or international — law enforcement agencies are almost always asked: “How are you ‘ramping up’ your security efforts?”

SEPTA Pulls Out All the Stops to Transport DNC Attendees

SEPTA Pulls Out All the Stops to Transport DNC Attendees

August 17, 2016

The recently adjourned 2016 Democratic National Convention put Philadelphia in the national — and international — spotlight once again. For the third time in four years, the Southeastern Pennsylvania Transportation Authority transported thousands of visitors to the City of Brotherly Love and its surrounding counties. As with the U.S. Open in 2013 and the World Meeting of Families and Papal Visit in 2015, public transit was a key component for all event activities.

'AIM-ing' High for Succession Planning in the Transportation Industry

'AIM-ing' High for Succession Planning in the Transportation Industry

June 15, 2016

How do you replace the institutional knowledge and subject expertise of a 40-year employee? You do it through succession planning, which is especially necessary in the transportation industry where senior level managers often have well over 25 years’ experience.

Public Transit Has 'Perks' With Loyalty Programs

Public Transit Has 'Perks' With Loyalty Programs

May 4, 2016

The benefits of using public transit are many — environmentally friendly, less stressful than driving and no time wasted sitting in traffic, to name a few. For commuters in cities like Philadelphia, Los Angeles and Montreal, there are even more advantages for using transit — discounts at local businesses for using bus/train/trolley passes.

Introducing the Next Generation of Engineers, Architects to Careers in Transit

Introducing the Next Generation of Engineers, Architects to Careers in Transit

March 30, 2016

For many college engineering and architecture students, it’s probably a good bet that they have not given much consideration to careers in public transportation. Members of the SEPTA's Engineering, Maintenance and Construction Division have worked closely with Philadelphia-area university students to introduce them to job opportunities in the realm of mass transit.

How a Multifaceted Plan Helped SEPTA Weather Jonas

How a Multifaceted Plan Helped SEPTA Weather Jonas

February 24, 2016

Winter Storm Jonas socked Philadelphia with 22.4 inches of snow in January. In some areas of the five-county SEPTA service region, snowfall totals were well over two feet. As a result of forecasted high winds, zero visibility and significant snow, SEPTA suspended service on all modes — with the exception of the Market-Frankford and Broad Street subway-elevated lines, its two busiest routes — beginning at 4 a.m. on Saturday, Jan. 23.

Transportation Funding a Win for All

Transportation Funding a Win for All

January 20, 2016

With more money from the federal level, transit agencies will be able to make crucial infrastructure fixes, replace vehicles and possibly dust off “wish list” improvements projects long-shelved due to lack of capital. The Southeastern Pennsylvania Transportation Authority knows what a difference government support of public transportation can make.

Passenger Etiquette: Taking Rudeness Out of the Ride

Passenger Etiquette: Taking Rudeness Out of the Ride

December 14, 2015

We’ve all been there — stuck behind the bus rider “oversharing” his or her phone conversation or next to the person who thinks a subway smorgasbord is a great idea. How does one handle unacceptable behaviors that seem to have become the norm? In September 2014, the Southeastern Pennsylvania Transportation Authority (SEPTA) introduced “Dude It’s Rude,” a direct message campaign that addresses passenger etiquette and quality of ride issues on all SEPTA vehicles.

How Transit Was Key to Moving the Masses During Papal Visit

How Transit Was Key to Moving the Masses During Papal Visit

October 21, 2015

In case you missed it, Pope Francis visited America — and was followed by hundreds of thousands of pilgrims during his stops in Washington, D.C., New York City and Philadelphia. It’s fitting, given Pope Francis’ penchant for public transportation, that transit played a key role in taking the masses to papal visit activities.

A (Ticket) Leap of Faith for Papal Rail Passes

A (Ticket) Leap of Faith for Papal Rail Passes

September 23, 2015

Typically, when riding the rails in the Philadelphia region, Southeastern Pennsylvania Transportation Authority customers can purchase daily, weekly or monthly passes — even onboard tickets — for their journeys. But the weekend of Sept. 26 to 27 will be far from a typical weekend in Philadelphia — Pope Francis will be in town, along with an estimated 1.5 to two million people attending public events along the city’s Benjamin Franklin Parkway.

The Fight to Reduce Bus Operator Assaults

The Fight to Reduce Bus Operator Assaults

August 26, 2015

Transit authority operators nationwide have been victims of sometimes brutally violent acts, but in Philadelphia, the Southeastern Pennsylvania Transportation Authority has had a decrease in bus operator assaults by almost 60% since 2011. How did they do that?

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