Topic : call centers

1 - 4 of 4

KCATA taking over neighboring city's transit services

Accessibility| June 29, 2015

The new contract, which begins July 1, enables city of Independence riders with disabilities who depend on paratransit services would only need to make one phone call to get transportation.

Lane Transit District employs innovation to bolster accessibility

Accessibility| May 5, 2014
Eugene, Ore.-based agency believes all customers have the right to travel throughout the community on public transit, which is a major reason it began retrofitting buses with lifts in the early 1980s.
Accessibility| October 8, 2012

Grant may allow Ore. transit to buy call center

Rogue Valley Transportation District would no longer have to lease the facility after receiving $1 million in federal funds. Savings from ending the costly lease payments could be put into other transportation programs, such as transit options for disabled veterans.
Accessibility| August 11, 2010

System improves N.Y. agency's communications

Software system helped CDTA combine three call centers into a single platform through Zeacom's Communication Center, and connect all five of its office locations. Customer satisfaction went from 34 to 87 percent.

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