Magazine

September 2007 Issue

Women In Transportation

METRO Staff

Whether it's building rail facilities or securing funding for capital investment, women continue to play a major role in the transportation industry. This year we chronicle the achievements of five women who have used skills in finance, construction, contract negotiations, planning and entrepreneurship to make their mark on the industry.

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Featured Articles

Accessibility| September 25, 2007

Women In Transportation

Whether it's building rail facilities or securing funding for capital investment, women continue to play a major role in the transportation industry. This year we chronicle the achievements of five women who have used skills in finance, construction, contract negotiations, planning and entrepreneurship to make their mark on the industry.
Management & Operations| September 19, 2007

Planes, Trains and Buses

A new appreciation for public transit.
Management & Operations| September 19, 2007

The Best of the Best

New responsibilities deepen appreciation.
Management & Operations| September 19, 2007

Coalition Fights D.C. Trip Permit Fee

The ABA, UMA and NTA all agree that a new $50 trip 'permit fee' for motorcoaches visiting Washington, D.C., longer than six days would greatly hurt both operators and tourism in the area.
Management & Operations| September 19, 2007

Ron Tober announces retirement

CATS CEO will retire on Dec. 21 after a 38-year career in public transportation.
Management & Operations| September 19, 2007

ABC's Ron Cornell Passes Away

Ron Cornell was well known throughout the motorcoach industry for his dedicated commitment and valued contributions to numerous industry events.
Management & Operations| September 19, 2007

UMA Launches Online Bus and Motorcoach Academy

Carmen Daecher, dean of the UMA's Bus and Motorcoach Academy, expects that registration for the online classes will grow as word of mouth spreads.
Management & Operations| September 19, 2007

FTA Orders Rochester, N.Y., Agency to Stop School Bus Routes

In addition to cease-and-desist order, the FTA will also withold federal funding in the amount that the RGRTA received from the Rochester City School District.
Management & Operations| September 19, 2007

Metro Transit Increases Service in Wake of Minneapolis Bridge Collapse

Minnesota officials hope to replace the I-35W bridge, which collapsed August 1, in about a year. Adding a rail line to the new bridge has also been discussed.
Management & Operations| September 19, 2007

Develop Policies for Good of Company

Norm Littler is vice president of regulatory and industry affairs for the American Bus Association. He is also executive director fo the Bus Industry Safety Council.
How to Improve Call Center Customer Service
Management & Operations| September 19, 2007

How to Improve Call Center Customer Service

Whether it's trip planning or handling customer comments or complaints, transit agencies nationwide are using new software and providing operators with specialized training for skills they lacked.
Management & Operations| September 19, 2007

Motorcoach Marketing: Using E-Mail to Your Advantage

More and more operations are using e-mail and the Internet as an effective tool to communicate with their customers about tour and charter information, and to conduct virtual sales calls.
Working to Get Non-Transit Riders ON BOARD
Management & Operations| September 19, 2007

Working to Get Non-Transit Riders ON BOARD

Many transit systems assess reasons area residents give for not using transit, determine what factors can be addressed, and adjust routes and services. Others develop innovative marketing campaigns to attract non-riders.
Management & Operations| September 19, 2007

GM Survey: Source of Funding Is Source of Concerns

Third annual survey of transit chief executives finds continued anxiety over funding. Meanwhile, the average reported salary was $143,249, wildly higher than last year's number.
Management & Operations| September 19, 2007

Ridership, Funding In Focus for Top 100

New York City Transit is still tops with 4,597 buses. New Orleans slowly begins to repair after Hurricane Katrina and sustainability efforts result in more alternative-fuel vehicles.

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