MAY 2013

Began his career in the bus business when he joined Ontario Bus Industries, later acquired by Daimler Buses, as a sales representative in its service parts department. Was recently named as MCI's new executive VP, sales and marketing.

METRO’s third annual survey finds that despite the growth in problems and lack of training, many agencies are not exploring a switch to all-electrical components. Revamped for 2013, the survey also includes information on fleet size and propulsion most often maintained, as well as amount of training and sources used to deliver that much needed education.

While saving money is the primary driver, agency efforts are resulting in providing communities with better, more customer-focused services.

Baby boomers are more independent and tech-savvy than their predecessors and want more meaningful experiences when they travel. Operators are using more technology to reach them and offering flexibility with customizable tours.