JUNE 2014

COVER STORY
 
2014 Top Rail Projects Survey
By Alex Roman, Managing Editor

With a reported $16.5 billion in projects, New York City Transit again tops the list, with the amount of streetcar projects in North America continuing to grow. Total project purse grows nearly 50% over 10 years.



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Features

BART Reaches Out to Customers to Get its 'Fleet of the Future' Right

Prior to the contract with Bombardier, BART started a public outreach and design process, collecting feedback on current and proposed designs via email, online surveys and public events.



How to Improve Motorcoach Customer Satisfaction

As competition gets tougher, many motorcoach operators are exploring ways to both maintain and grow their customer bases, including taking action on items mentioned in customer surveys and diversifying both their business models and fleets to be able to move into niche markets.



Historic St. Paul Depot Revived as Modern Multimodal Hub

The revamped design incorporates new modes, such as bicycle, bus and light rail, along with added emphasis on vehicular interfaces to the depot, which was not originally designed for modern vehicle operations.

Contractors: Not Just About Running Trains

Taking a one-stop-shop approach, these companies help enhance services by forming strategic partnerships with local companies and focusing on regional needs. They can also improve fleet reliability and offer technological innovations and safety programs.



Transit systems tap video’s storytelling ability to attract, inform riders

As a growing number of riders and the general public look to online videos for information and entertainment, some transit systems are producing their own videos to more effectively reach out to and inform their customers.



Tech Report: Kinetic energy storage system increases efficient use of rail power

The Los Angeles County Metropolitan Transportation Authority recently completed the installation of a VYCON kinetic energy storage system at Metro’s Red Line Westlake/MacArthur Park station.

DEPARTMENTS

Transit systems work to preserve trees along rail lines

Transit systems planning rail lines, such as Honolulu Authority for Rapid Transportation and California’s Sonoma-Marin Area Rail Transit, are working with their communities to preserve trees in the paths of proposed routes.



Former T&I Chairman and champion of ‘intermodality’ Oberstar dies

James Oberstar, former chairman of the House Transportation and Infrastructure Committee (T&I) and long-time transportation advocate, died in May at age 79.

Pub Perspective: The most important P in PPP is the last one

The first thing to understand about P3s is that they are primarily a money-saving strategy and are still expected to earn a return on investment.

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White Papers

Mass Transit Capital Planning An overview of the world-class best practices for assessing, prioritizing, and funding capital projects to optimize resources and align with the organization’s most critical immediate and long-term goals.

The Benefits of Door-to-Door Service in ADA Complementary Paratransit Many U.S. transit agencies continue to struggle with the quality of ADA service, the costs, and the difficulties encountered in contracting the service, which is the method of choice for a significant majority of agencies. One of the most basic policy decisions an agency must make involves whether to provide door-to-door, or only curb-to-curb service.

Mass transit mobile Wi-Fi & the public sector case study How Santa Clara Valley Transportation Authority successfully implemented Wi-Fi on its light rail and bus lines

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