January 30, 2013
Hundreds of surveyed riders that had been polled the day before the signs were installed were more optimistic about how long trains would take to arrive and seemed to be more satisfied with the train’s performance. The survey is part of a larger effort to gather customer experience data.
August 15, 2012
The arrival times appear on LED signs that have hung above platforms and in station lobbies since 2007, but that until now have displayed only the date, time, and announcements.
April 14, 2010
The Public Address Customer Information Screen (PA/CIS) system is a major component of the MTA's effort to upgrade customer communications across its entire network.
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