Topic : Subway Action Plan

1 - 4 of 4

MTA subway performance improving, officials call for congestion pricing

Management & Operations| February 26, 2019

The MTA is in a dire financial position, officials say, with an operating budget deficit of approximately $500M as early as 2020.

New York drops 'ladies and gentlemen' for more inclusive announcements

Management & Operations| November 14, 2017

Effective immediately, subway conductors and bus drivers have been instructed to use gender-neutral language when communicating, such as "passengers," "riders," and "everyone."

Management & Operations| October 3, 2017

New York MTA unveils customer-focused subway performance dashboard

In developing the new metrics dashboard in-house, New York City Transit reviewed global standards for publicly reported performance data and opted to surpass those standards in the interest of increased transparency.

Rail| July 26, 2017

Lhota unveils New York City subway action plan

The announcement comes fewer than 30 days after Gov. Andrew Cuomo declared New York City’s subways to be in a state of emergency and directed Chairman Lhota to provide a plan for immediate action that puts customers first.

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