Improving the passenger experience is just as important to transit authorities as providing a high-level of safety, both in and around the bus. Both play critical roles in increasing transit ridership. Learn how you can help increase passenger safety, experience, and ridership for your agency.
Internet connectivity is expected everywhere as people are increasingly becoming more and more used to being connected wherever they are. The latest figures from Ericsson show global mobile data consumption has increased by 55% over the past 12 months. As the demand for Wi-Fi services on public or private transportation systems continues to grow, it’s important for operators to consider essential elements, including equipment, bandwidth and future integration, before equipping their fleets.
Innovations in mobile surveillance technology have led to higher-quality video and a wider range of options for fleet operations. High-definition video gives transit agencies detailed footage of incidents, and improvements in memory and storage have made it much more cost-effective for operations to use these solutions.
Scheduled bus lines throughout the country appear ready for takeoff. That is, they are methodically adopting the qualities of airlines, with all the complexities and strategic challenges involved. Dynamic scheduling, sophisticated pricing, reserved seating and even frequent traveler programs are giving the sector a makeover. The heightened competition is bringing added turbulence to a once sleepy mode of travel and rapidly changing its public image.
While it is difficult to try to generalize every operator and create a single marketing plan that could be rolled out across multiple companies, there are indeed some “best practices” that every company should implement when creating their own strategic plan. Some “best practices” that every company should implement include “engineering an experience” for customers, using email marketing data, developing a responsive website and investing in a social media presence.
Fleet procurement comes with a set of challenges, many of which are unique to public-sector spending. The money that public transit systems spend belongs, in large part, to the taxpayers and the lead in any purchase process is accountable to them as well as other internal and external stakeholders.
Transit systems are facing shrinking budgets and rising costs. Many are looking for different ways to raise revenue. An option is either to create or optimize revenue from an advertising program (allowing interior, exterior, shelter or transit book advertising).
The purpose of this white paper is to analyze the hazard of cell phone use while operating a transit vehicle, by examining system safety principles, available information in the public domain, recent transit incidents and policies. By Michael J. Conlon, Director of Rail and Bus Safety, Metro Transit.
This paper will focus on the creation of a strategic intent that involves our employees and how the words alone don't solve our industry's people and performance initiatives. Moreover, it will demonstrate that the motivational elements our transit industry must endure - are directly in front of us - namely our workers.
Growing customers can be an exciting adventure. So often, we don't think about the approaches to good customer programs that enhance our business. We also don't think hard enough about the value of growing our workforce too - which results in customer growth. However, timing in our industry couldn't be better to make this effort a priority and make our customers more aware of the benefits of public transportation.
Leaders in the transportation industry have long recognized that success depends on how well one can communicate their vision into a reality. Managing a multi-million dollar public transit operation is a serious venture. Many leaders underestimate the importance of designing an organization's future. Detailed planning and seamless communication is essential to reaching a vision. Having a goal to be world-class is hard work.
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