Utilizing the client’s fleet of 96 vehicles, National Express Transit will provide paratransit and call center services.
New CEO Cyril Aubin and deputy CEO Matt Booterbaugh will operate from RATP Dev USA’s corporate headquarters in Fort Worth, Texas.
This new contract includes the reservations, scheduling, customer service, and dispatch functions of TriMet’s LIFT program (ADA paratransit).
Under the terms of the contract, RATP Dev USA will manage and operate Greensboro Transit Agency’s fixed route HEAT and Access GSO paratransit operating services.
The contractor now operates all TCRTA’s paratransit and fixed-route services, along with its call center.
The agency has also delved into electric buses, focused on growing its operator pool, and implemented a fare free system for the fiscal year to help the riding public.
MV operated paratransit services for MDOT MTA between 2004 and 2019 and, since that time, has maintained responsibility for the Mobility Operations Control Center.
The company will be responsible for service delivery, safety, reservations, scheduling, and community outreach for the Access system, the ADA-compliant paratransit service designed to provide public bus transportation to the elderly and those with disabilities who cannot use GBT’s regularly scheduled bus routes.
Transdev is now overseeing COTA’s Mainstream Paratransit and Mainstream On-Demand services
Transdev will now manage RTA's ADA paratransit eligibility certification process, its customer service call center, and conduct its travel training operations.
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