The team is deployed to rail stations and bus stops during peak service times, major events, and service disruptions to provide on-site, real-time customer service.
The first new signs have debuted as part of the opening for the new Drexel Station at 30th Street, and the rollout will continue station-by-station over the next two years.
One advantage to sustained critical incidents like coronavirus is the ability to do things differently and better.
Overcome these barriers when transitioning from a traditional, business-objective approach to a customer-driven strategy.
“Cities and private companies must take steps to safeguard data and ensure that individual privacy — a foundation of democratic society — is protected.”
Depersonalized data will be used to understand how people navigate the network to provide customers better, more targeted info.
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