Virginia-based agency earned the award in the small urban system category characterized by annual ridership of four million or less.
Cost-effective technology solutions that enhance rider experience, grow ridership, and provide actionable data are essential.
The Expo line has become a significant success story for LA Metro. In the first three months following the opening of the extension, ridership grew more than 53%.
Partner agencies have agreed to continue support for the program, which has bolstered ridership.
Ridership has increased 14 percent over the last three years and has no sign of slowing down. The January 2017 ridership is up 12% over January 2016.
Transit agencies should strive to grow all-purpose riders, who take transit regularly for multiple purposes, as they are the most reliable and financially efficient customers to serve.
In September, the agency was one of the inaugural winners of METRO Magazine’s Innovative Solutions Awards at BusCon 2015 for its real-time bus and rail tracking initiative. METRO recently spoke to Watson about that project, as well as the first five years of her tenure and the industry’s opportunity to grow its profile in communities across the nation, including in Austin.
Mountain Line administrators decided last winter to enact a "zero fare" demonstration project for the next three years, eliminating fares entirely in January.
It remains an open question as to whether the college and/or the county will pick up the entire tab for the college shuttle service when the three-year federal grant expires in November 2016.
An estimated 1,312,905 passengers will make trips of 50 miles or more by bus, surpassing all previous Fourth of July holidays over the past 10 years.
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