New Flyer Industries Inc. and New Flyer Industries Canada ULC (together, New Flyer) is offering its customers iWarranty, a new internet-based warranty lifecycle management system.
iWarranty users can manage and track all campaigns in real-time, eliminate paperwork by entering claims directly into the system, improve efficiency by responding with corrective action more quickly, receive payment faster as a result of reduction in processing time, and speed problem discovery with early warnings of possible product issues.
In addition, customers have instant access to electronic copies of their warranty information, can run pre-built and custom reports, view a history of past claims, track the status of warranty claims and parts requests on a bus-by-bus basis, and see the date the claims were paid along with the check number.
New Flyer provides a broad range of services, including customized maintenance information, service parts, on-site product training services, service support, product safety and compliance advice and engineering support for complicated projects.