NYC Accessible Dispatch pilot saw low customer usage

The Transportation Access blog reports that the New York City Taxi & Limousine Commission's (TLC) Accessible Dispatch System pilot project ended with limited customer usage.

In November 2007, the TLC approved the two-year Accessible Dispatch System pilot project to try out a central dispatch system for wheelchair accessible vehicles. Its purpose was to match passengers who use wheelchairs with accessible vehicles. This project gave the agency a chance to test dispatching technology, measure demand for wheelchair accessible vehicles and determine how to best provide accessible service.

The Accessible Dispatch demonstration project began in July 2008 and ended June 30, 2010. The project provided 5,828 dispatches in two years, for a cost of $177 per call. TLC received about eight calls per day for the service — far below the 250 calls expected, officials report.

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