Accessibility

Veolia wins first state-wide Medicaid contract

Posted on March 24, 2014

Veolia’s Ryan Larsen, president for its IntelliRide Division, announced it was awarded the company’s first state-wide Medicaid brokerage contract in Nebraska.

The contract is for a three-year term and includes a possible two-year extension. The contract is scheduled to take effect on May 1, 2014. Under the terms, Veolia will be the contract agent for state’s estimated 1,300 Medicaid providers and 125,000 Medicaid members, setting standards, and overseeing and verifying program compliance.

Veolia will also oversee customer service, the call center and all dispatch services. There are currently 500,000 projected trips annually.

“This is a great opportunity for Veolia,” said Larsen. “We are introducing new technology and processes in partnership with Ecolane, which will enable us to take service to a level that has not yet been achieved in a Medicaid brokerage contract. This will greatly improve the experience for customers and at the same time, allow us to utilize resources efficiently.”

Veolia will utilize Ecolane’s state-of-the-art technology for improved efficiency in the contract. Ecolane’s Demand Response Transportation software will be used for seamless reservation scheduling and dispatching.

Android-based mobile data terminals will enable dispatchers and drivers to work together to deliver more service with added efficiency and safety compliance. The technology also provides a self-service Web interface allowing customers to book on line. Customers may also elect to receive text messages informing them of their vehicle arrival time.

Veolia scored nearly double the incumbent’s score earning a nearly perfect score in the award process. The company’s management of Medicaid focuses on great customer service, adherence to compliance of CMS requirements and a commitment to providing service to eligible recipients, according to the company.

Additionally, Veolia entered into an agreement with Metro Transit in Omaha to repurpose space in the transit facility with a focus toward continued transit coordination in the future reinforcing Veolia IntelliRide’s Smart Mobility Management approach.

View comments or post a comment on this story. (0 Comments)

More News

Q’Straint to supply Quantum, Q’POD securement systems for ABQ Ride’s BRT system

Benefits of the Quantum rear-facing solution include shorter dwell times at stops; little or no involvement of bus operators; less likelihood of operator injury; and fewer instances of operators being placed in awkward working positions.

Q'Straint to host 'Emerging Trends in Wheelchair Transportation' webinar

Presentation will explore developing ridership and securement dilemmas facing transit providers, and examine how emerging technologies and recent regulatory changes are addressing the previous short comings of primitive securement applications.

How to Write Effective Mass Transit System Policies

Solid policies — whether for employees or riders — are the backbone of any transportation agency’s operations.

Denver RTD to enhance wheelchair securement area, access on LRVs

As a part of this effort, RTD will be altering the seating design of current and new light rail vehicles. The retrofit includes removing a set of seats next to the current wheelchair areas, which will open up the designated area for easier access.

KCATA set to launch new ridehailing service May 1

The one-year RideKC Freedom On-Demand pilot enables customers to call on taxis any day, at any hour, to enjoy everything Kansas City has to offer.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close