BALTIMORE, Md. — Alleging the Maryland Transit Administration's (MTA) paratransit service is woefully unreliable and inaccessible, a class-action lawsuit has been filed against the agency on behalf of thousands of riders, The Baltimore Sun reported.
Users are routinely picked up and dropped off late for critical medical appointments by MTA's mobility/paratransit service, according to the lawsuit. The lawsuit also alleges that customers are often put on hold for long periods of time when trying to make service appointments by phone and some have been denied service or had their access revoked with little explanation. For the full story, click here.