@SEPTA_Social’s major advantage as a customer service tool is that agents can use it to talk to many people at once, as opposed to phone calls and emails which can only help one customer at a time.
The Crisis Link advertisement campaign in subway cars and on platforms aims to remove the stigma around mental health issues and encourages people contemplating suicide to reach out for help without feeling embarrassed or ashamed.
Across the country, labor, environmental, school and community groups banded together to demand financial support to keep public transportation available to all citizens. Some won the public eye, but not more of the federal purse just yet.
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Mass transit mobile Wi-Fi & the public sector case study How Santa Clara Valley Transportation Authority successfully implemented Wi-Fi on its light rail and bus lines
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