Articles Tagged With: customer-outreach
1-3 of 3

September 2013

SEPTA enhances customer outreach through Twitter

@SEPTA_Social’s major advantage as a customer service tool is that agents can use it to talk to many people at once, as opposed to phone calls and emails which can only help one customer at a time.

August 2013

Toronto Transit Continues Award-Winning Suicide Prevention Program

The Crisis Link advertisement campaign in subway cars and on platforms aims to remove the stigma around mental health issues and encourages people contemplating suicide to reach out for help without feeling embarrassed or ashamed.

November 2010

Advocates Step Up Fight for Transit Services

Across the country, labor, environmental, school and community groups banded together to demand financial support to keep public transportation available to all citizens. Some won the public eye, but not more of the federal purse just yet.

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The Benefits of Door-to-Door Service in ADA Complementary Paratransit Many U.S. transit agencies continue to struggle with the quality of ADA service, the costs, and the difficulties encountered in contracting the service, which is the method of choice for a significant majority of agencies. One of the most basic policy decisions an agency must make involves whether to provide door-to-door, or only curb-to-curb service.

Mass transit mobile Wi-Fi & the public sector case study How Santa Clara Valley Transportation Authority successfully implemented Wi-Fi on its light rail and bus lines

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METRO Magazine - May 2013

METRO Magazine
Here are the Highlight:
  • Denver RTD’s Innovation Fuels Transit Expansion
  • Bus Maintenance Survey
  • Partnerships, Trip Subsidies Help Curb Paratransit Costs
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