Posts Tagged With: schedule adherence - Safety Corner

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Posts Tagged With: schedule adherence

Customer service, but not at the expense of safety

By Louie Maiello | November 4, 2011 | Comments (1)

'Driver, can you drive faster?' 'Why are you driving so slowly?' 'The traffic signal is green, why are you staying in this bus stop?' Have you ever made any of these statements to a bus operator? Although to some it's hard to believe, bus operators have a schedule that they must safely adhere to, to the best of their ability.

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Janna Starcic

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Louie Maiello

Former director of training, New York City Transit Bus & Safety Division and 2003 NTI Fellow, is a consultant for FAAC Inc., bus simulation division, and an independent consultant for "Bus Talk" Surface Solutions.

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