No one will ever forget the sight of that US Airways plane making a landing in New York City's Hudson River that frigid day in January 2009. As a Bronx native, I, along with millions of others who have made the daily commute down the Henry Hudson Parkway, could never have expected something like this would ever happen.
Fortunately, pilot Chesley B. Sullenburger III and his crew were on board. I just want to thank God that this story had the most incredible and happy ending possible with no loss of life. It's not often that a pilot must land his plane in the icy Hudson River so properly positioned for rescue personnel to respond in minutes. Talk about Getting the Big Picture — that was the ULTIMATE BIG PICTURE!
Sully exhibited qualities that we can apply to prevent injuries and fatalities in our own field of employment. As subject matter experts and training professionals, do you see that routine, seemingly harmless driving behavior could end up as a very serious situation? In an early media interview, credit was given to the pilot's and co-pilot's simulator training.
To ensure that all bases are covered and that both students and instructors are prepared to confront any potential hazardous situation, ask yourself, is everyone:
Ready for Anything - A good example of this was on September 11. It began as a routine morning until disaster struck and then it was the experience and readiness of the various responders that kicked in with one goal in mind: getting the job done!
Getting the Big Picture - When faced with an unusually high amount of a specific type of incident at your facility and, the solution can be applied in the simulated environment as Sully must have experienced, there is no excuse for not implementing your past training experiences as diligently as he did. In a crisis, he reverted back to simulated training scenarios and his military pilot experience.
Getting Creative - Pilot Sullenburger got creative real fast. Can you do the same when you see a pattern developing at your locations? Can you apply an immediate 'fix' to developing problems? If not, how long can you live with the problem?
Implementing Experience and Training - Only a well-trained and experienced pilot could have succeeded in accomplishing such a miraculous recovery. Is your experience utilized to correct harmful patterns that may be developing? Have confidence in what you have learned and impart your acquired knowledge in situations just screaming out for your input.
Staying Focused Under Pressure - Sully kept his cool along with all that were on board that plane. Do you and your trainers keep your cool? Those of you who incorporate simulation training into your curriculum, do you work together when applying your skills to what is taught in your simulators?
Are you satisfied with your responses to the above points? If not, don't kid yourself. Go back to the drawing board because you have some work to do.
Nowadays, there’s an app for everything. Very few of those apps can turn an everyday transit rider into a hero who summons help for a person in distress. A routine ride on your transit system can be suddenly disrupted if you witness an assault, a crime in progress or a medical emergency. That is why apps designed for public safety must take all imaginable scenarios into consideration.
As we all have experienced, chatter regarding topics other than performance-based basic skill development, such as current events, sports or one’s families, will develop onboard and can break the tension that candidates are experiencing in attempting to do their best. This tension breaker may do good for them, but this should occur during non-development drive time.
Thinking of the situation in terms of “who should yield” will lead operators to a less aggressive mindset. Once we get our operators to think in terms of “who should yield,” the logical follow up question to ask is “will they yield?” Once operators start looking at situations with a “yield” attitude, it becomes easier to recognize situations, which may result in preventable crashes.
Dr. Donald Kirkpatrick long ago defined four levels of evaluation to determine the effectiveness of any training program. It is common for the bulk of effort being put forth by any training department to focus on Level 1 and Level 2. This typically manifests as the time we spend planning for and executing the prescribed training activities that form our learning programs. Many organizations are now finding that they have the most potential for achieving performance improvements by focusing more energy and resources toward Level 3 activities, such as coaching.
When official-plated transit authority vehicles were scarce and basically reserved for those in upper management to go about their daily business to and from meetings, etc..., road control would be the responsibility of the “fixed-post foot dispatcher.” Not all of these positions have been eliminated, but I wonder if any readers remember the stability and sense of control that was present while the foot dispatcher was on post?