No one will ever forget the sight of that US Airways plane making a landing in New York City's Hudson River that frigid day in January 2009. As a Bronx native, I, along with millions of others who have made the daily commute down the Henry Hudson Parkway, could never have expected something like this would ever happen.
Fortunately, pilot Chesley B. Sullenburger III and his crew were on board. I just want to thank God that this story had the most incredible and happy ending possible with no loss of life. It's not often that a pilot must land his plane in the icy Hudson River so properly positioned for rescue personnel to respond in minutes. Talk about Getting the Big Picture — that was the ULTIMATE BIG PICTURE!
Sully exhibited qualities that we can apply to prevent injuries and fatalities in our own field of employment. As subject matter experts and training professionals, do you see that routine, seemingly harmless driving behavior could end up as a very serious situation? In an early media interview, credit was given to the pilot's and co-pilot's simulator training.
To ensure that all bases are covered and that both students and instructors are prepared to confront any potential hazardous situation, ask yourself, is everyone:
Ready for Anything - A good example of this was on September 11. It began as a routine morning until disaster struck and then it was the experience and readiness of the various responders that kicked in with one goal in mind: getting the job done!
Getting the Big Picture - When faced with an unusually high amount of a specific type of incident at your facility and, the solution can be applied in the simulated environment as Sully must have experienced, there is no excuse for not implementing your past training experiences as diligently as he did. In a crisis, he reverted back to simulated training scenarios and his military pilot experience.
Getting Creative - Pilot Sullenburger got creative real fast. Can you do the same when you see a pattern developing at your locations? Can you apply an immediate 'fix' to developing problems? If not, how long can you live with the problem?
Implementing Experience and Training - Only a well-trained and experienced pilot could have succeeded in accomplishing such a miraculous recovery. Is your experience utilized to correct harmful patterns that may be developing? Have confidence in what you have learned and impart your acquired knowledge in situations just screaming out for your input.
Staying Focused Under Pressure - Sully kept his cool along with all that were on board that plane. Do you and your trainers keep your cool? Those of you who incorporate simulation training into your curriculum, do you work together when applying your skills to what is taught in your simulators?
Are you satisfied with your responses to the above points? If not, don't kid yourself. Go back to the drawing board because you have some work to do.
In most organizations, 80% to 95% of all bus operators are found to be safe, reliable and courteous, but often, they don’t know it because nobody tells them. If safe bus operation represents a core value for your property, what are you leaders doing to encourage and reinforce the desired behaviors among your bus operators?
Those of you who take a few minutes each month to follow my blogs, or have attended one of my past presentations at transit events, first let me thank you. These blogs and presentations, in combination, have been promoting surface transit standards in a form of a standardized curriculum for over 10 years now. I ask you, are we not long overdue in getting transit specific standards a done deal? By the time of this posting, I would have again stood before a group of transit professionals at a recently attended transit function in Orlando, Fla., speaking on this exact topic.
A final day should mean exactly that, the end — no more — learning opportunities that had been available no longer exist. The clock has run out. Hopefully, there is a final day designated for trainees at your agency, a time where you draw the line and make a decision, because, as we all know, not everyone can operate a bus. For the trainee, the final day is the most pressure-packed day they will spend on the training bus. Any student entering their final day should be well-prepared and fully aware of what they are faced with, as all of the requirements should have been clearly covered as part of their first day orientation. Remember, no surprises!
Physical security surveillance is one of the most vital facets of a transit system’s security plan. In the past, recording was primarily done by analog video cameras, but those systems are now updated with IP cameras that have features like greater data storage and ultra HD imaging. Moreover, today’s surveillance has moved beyond video to audio monitoring. By integrating audio and video, security directors have access to more evidence for reported incidents and accident investigations. Audio also provides accountability for employees, capturing if a train engineer was talking on his cell phone on duty or if a train ticket examiner was providing poor customer service.
I recently had the opportunity to view a video that captured what could have been a fatal pedestrian knockdown if contact had occurred. A bus overtaking another bus positioned in the bus stop zone occurs routinely and usually without incident, but if not performed correctly, this type of situation can end with catastrophic results.