One after the other, their paws clicked against the metal ramp leading into the bus — Golden Retrievers, Labradors, Poodles and a handful of mutts. Some were veterans of riding transit, some nervous newcomers. On the end of each dog’s leash was a handler participating in a unique service animal training offered by the Orange County (Calif.) Transportation Authority (OCTA).
For more than 15 years, OCTA has organized an annual training day for service animals allowing dogs — or other service animals — the chance to ride the bus in a controlled environment. The training is vital because many animals can be apprehensive of the vibrations and noises made by the bus and from the opening and closing of bus doors, making the ride difficult for the animal and their handler.
The training, which took place on a recent Saturday, drew approximately 125 people from throughout Southern California. Facilitated by our Training Operations Department, the event covers a half day and begins at a park-and-ride facility. Buses that are not in service arrive approximately every 20 minutes and travel a route of about six miles roundtrip. The coach operators pull in at bus stops along the route, allowing dogs and their handlers to exit and enter as often as they’d like.
In addition, for the fourth year, OCTA teamed up with Knott’s Berry Farm to allow animals and their handlers to enter the theme park free of charge. This provides an excellent opportunity for dogs to become acclimated to situations that are often crowded, loud and unfamiliar.
Dennis Cajili, who works with the organization Paws for Healing, said this training is a perfect opportunity to socialize a dog.
“This is really good because of the controlled environment OCTA offers,” he said. “Being out in public can be overwhelming for a dog, and I don’t want to expose one to the public without proper training.”
Cajili, and others who attended, said they greatly appreciated the annual training because there are very few similar opportunities.
“The more the dogs experience, the more they can do for people and the less they will be afraid,” said Sharon Fry of Tackett Service Dogs.
Over the years, OCTA has developed a strong relationship with agencies that serve those with special needs, nonprofits and private companies that train service animals. Unique to Orange County, they help spread the word about the event throughout Southern California. The Training Operations Division also teams up with our Public Communications and Media Relations Department to publicize the event and promote participation.
We all know that transit provides a critical public service for millions of Americans. At OCTA, more than four million times a month a passenger boards one of our buses and many of those passengers have special needs.
One of our greatest responsibilities as a public agency is to ensure that all of our customers feel safe and secure regardless of their needs. The service animal training does a remarkable job in accomplishing this goal.
Whether those who participated in the training are on buses here in Orange County, or in San Diego, Los Angeles or Palm Springs, we are very happy to provide the opportunity to enhance their transit riding experience.
I would encourage other agencies throughout the country to consider similar training. We would be very pleased to provide any information or assistance regarding this worthwhile program.
In case you missed it...
Read our METRO blog, "'One for the rail fans" here.
How do you replace the institutional knowledge and subject expertise of a 40-year employee? You do it through succession planning, which is especially necessary in the transportation industry where senior level managers often have well over 25 years’ experience.
Lao Tzu, the famous tactician and the author of "The Art of War," wrote “To lead people, walk beside them.” As leaders, we sometimes forget to step outside of our own job duties to understand the unique needs and perspective of our workforce. With the many vital roles we play each day to keep our companies running, we may think our time is too scarce to walk beside our most entry level workers. It's a belief that has resulted in many organizations’ lowered morale and catastrophic financial losses.
In February, the FTA finalized its grant management requirements circular governing the administration and management of all FTA grant programs. This revision incorporates changes to these programs contained in both authorizations that have been enacted in recent years, the FAST Act and MAP-21. While some provisions the revised circular are welcome and needed because of enactment of these new laws, it also contains changes that are not only unnecessary but could threaten the industry’s health.
The benefits of using public transit are many — environmentally friendly, less stressful than driving and no time wasted sitting in traffic, to name a few. For commuters in cities like Philadelphia, Los Angeles and Montreal, there are even more advantages for using transit — discounts at local businesses for using bus/train/trolley passes.
Ask commuters who drive between Houston and Dallas almost every day and see what they have to say. They are known as “super commuters” – the nearly 50, 000 people traveling back and forth between the two cities at least once a week. That number will increase as the growth in Texas continues to climb. Super commuters and other drivers want another solution to Texas’ traffic-clogged highways. Enter the Texas Central high-speed rail project...