One after the other, their paws clicked against the metal ramp leading into the bus — Golden Retrievers, Labradors, Poodles and a handful of mutts. Some were veterans of riding transit, some nervous newcomers. On the end of each dog’s leash was a handler participating in a unique service animal training offered by the Orange County (Calif.) Transportation Authority (OCTA).
For more than 15 years, OCTA has organized an annual training day for service animals allowing dogs — or other service animals — the chance to ride the bus in a controlled environment. The training is vital because many animals can be apprehensive of the vibrations and noises made by the bus and from the opening and closing of bus doors, making the ride difficult for the animal and their handler.
The training, which took place on a recent Saturday, drew approximately 125 people from throughout Southern California. Facilitated by our Training Operations Department, the event covers a half day and begins at a park-and-ride facility. Buses that are not in service arrive approximately every 20 minutes and travel a route of about six miles roundtrip. The coach operators pull in at bus stops along the route, allowing dogs and their handlers to exit and enter as often as they’d like.
In addition, for the fourth year, OCTA teamed up with Knott’s Berry Farm to allow animals and their handlers to enter the theme park free of charge. This provides an excellent opportunity for dogs to become acclimated to situations that are often crowded, loud and unfamiliar.
Dennis Cajili, who works with the organization Paws for Healing, said this training is a perfect opportunity to socialize a dog.
“This is really good because of the controlled environment OCTA offers,” he said. “Being out in public can be overwhelming for a dog, and I don’t want to expose one to the public without proper training.”
Cajili, and others who attended, said they greatly appreciated the annual training because there are very few similar opportunities.
“The more the dogs experience, the more they can do for people and the less they will be afraid,” said Sharon Fry of Tackett Service Dogs.
Over the years, OCTA has developed a strong relationship with agencies that serve those with special needs, nonprofits and private companies that train service animals. Unique to Orange County, they help spread the word about the event throughout Southern California. The Training Operations Division also teams up with our Public Communications and Media Relations Department to publicize the event and promote participation.
We all know that transit provides a critical public service for millions of Americans. At OCTA, more than four million times a month a passenger boards one of our buses and many of those passengers have special needs.
One of our greatest responsibilities as a public agency is to ensure that all of our customers feel safe and secure regardless of their needs. The service animal training does a remarkable job in accomplishing this goal.
Whether those who participated in the training are on buses here in Orange County, or in San Diego, Los Angeles or Palm Springs, we are very happy to provide the opportunity to enhance their transit riding experience.
I would encourage other agencies throughout the country to consider similar training. We would be very pleased to provide any information or assistance regarding this worthwhile program.
In case you missed it...
Read our METRO blog, "'One for the rail fans" here.
At the Denton County (Texas) Transportation Authority (DCTA), we’re constantly looking for unique ways to engage with passengers, generate brand awareness and increase ridership. This year with Valentine’s Day being on a Saturday, we saw a great opportunity to launch a campaign in which passengers could ride DCTA’s A-train commuter rail and Connect Bus for free on Valentine’s Day all day by saying “Be Mine” to the agency’s rail and bus operators. With low-trending ridership in February, we needed to find a way to increase ridership and brand awareness within Denton County and surrounding cities. Launching the Valentine’s Day promotion definitely would help us achieve this.
Seeing a canine passenger on mass transit is not uncommon, but the reasons why a dog might catch the train or hop a bus are varied (remember Eclipse, the Seattle Lab mix that uses the bus, often on her own, to get to the dog park?). Most public transit pooches are working —as K-9 officers or service animals. In the Philadelphia region, other animals — in approved carriers only—are permitted to ride the Southeastern Pennsylvania Transportation Authority’s buses, trains and trolleys. However, a new pilot program underway by SEPTA allows registered therapy dogs volunteering at two Philadelphia hospitals to use two designated bus routes to travel to their sites.
To be sure, there is no substitute for offering high-quality bus or rail transit service, but many transit agencies skimp when it comes to marketing, outreach, and education and, as a result, the public often has no idea how good the service may actually be. Buses also have an image problem in many communities, which proper marketing could help address. Witness the huge sums spent by automakers in crafting the image of their automobiles.
The Uber website proudly states that, “Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 200 cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.” Such hype is common on corporate websites, but when the braggadocio is backed up by an article in the Wall Street Journal that discloses a valuation of $41 billion their ambitious words take on relevance.
As the world changes with the rapid advancement of connected devices and technologies, so must the transportation industry. In a business area where change is sluggish, DOTs across the country must adapt quickly to the evolving technologies that are going to impact their operations and budget. There are at least three technologies that will have immense impact over the next two decades on how we travel and how state transportation departments react to provide mobility — connectedness, big data and automation.