OCTA CEO: New paratransit center aids customers, improves efficiency

Posted on March 30, 2012 by Will Kempton

A critical component of Orange County Transportation Authority’s (OCTA) mission to deliver public transit to the three million residents of Orange County is our paratransit service, an area that continues to see increases in both ridership and cost.

In our ongoing effort to improve this service and provide it in the most cost-effective way possible, OCTA recently completed a state-of-the art indoor center to qualify disabled individuals for our paratransit service, called ACCESS, which provides one million rides annually.

One of only four indoor centers in the nation, riders being evaluated are escorted through a series of tests that verify their ability to use ACCESS services, including boarding and exiting the bus, navigating through the center aisle and using the farebox.  

The simulator provides accurate and efficient evaluation of riders’ abilities while also improving the customer experience for the 58,000 ACCESS customers.

The indoor facility houses a 40-foot bus used in testing individuals for paratransit service. Surrounding the bus are actual sidewalks and operating traffic signals to give users the feel of a real bus stop. It also contains curb-cuts, and life-size murals depicting shops, business offices and other unique venues such as Angels Stadium, making the test as real a simulation as possible.  

The $52,000 facility was built as part of OCTA’s contract with C.A.R.E. Evaluators, which provides services to determine customers’ eligibility for using ACCESS. Each month, approximately 500 people are certified or re-certified to use the service.

Among the many benefits of the new center is the ability to evaluate customers more efficiently, saving staff time and money. Previously, riders were put through an outdoor evaluation that lasted an hour to test their ability to navigate uneven surfaces and curbs, but they did not board a bus. Evaluators can now test a customer’s ability to navigate multiple surfaces, board a bus and pay the fare, all within a controlled environment.

The testing today can be completed within 30 minutes, providing the same level of service in half the time and offering a more comfortable environment for customers. In addition, standardizing the evaluation process helps to accurately determine if a customer can use the fixed-route service for some trips, which can help to significantly reduce our costs. Subsidizing ACCESS service costs OCTA $50.17 per ride, versus $3.76 on the fixed-route service.

Ultimately, the success of our ACCESS service is measured by the customers’ experience and I’m proud to say that a recent passenger survey found 88% of users are satisfied with the service.

View comments or post a comment on this story. (0 Comments)

More Transit Dispatches Blog Posts

September 23, 2015

A (Ticket) Leap of Faith for Papal Rail Passes

Typically, when riding the rails in the Philadelphia region, Southeastern Pennsylvania Transportation Authority customers can purchase daily, weekly or monthly passes — even onboard tickets — for their journeys. But the weekend of Sept. 26 to 27 will be far from a typical weekend in Philadelphia — Pope Francis will be in town, along with an estimated 1.5 to two million people attending public events along the city’s Benjamin Franklin Parkway.

August 26, 2015

The Fight to Reduce Bus Operator Assaults

Transit authority operators nationwide have been victims of sometimes brutally violent acts, but in Philadelphia, the Southeastern Pennsylvania Transportation Authority has had a decrease in bus operator assaults by almost 60% since 2011. How did they do that?

August 19, 2015

How to Reduce Copper Theft and Incidents on Rail Lines

The cost of copper was around $2.50 a pound in mid-June. While that might not sound like a lot of money, when you have hundreds of feet of copper wire, you’re talking about thousands of dollars or more. Transit systems, which utilize copper in wiring, are the latest target for thieves looking to make some easy cash.

July 22, 2015

Challenges of Positive Train Control Implementation

While PTC may have just recently entered the consciousness of the public at-large, it has been an issue for freight and commuter rail systems since Congress passed the Rail Safety Improvement Act (RSIA) (P.L. 110-432) in 2008 following the collision between a Metrolink commuter train and a Union Pacific freight train in Los Angeles. Since that time, rail organizations have been working toward meeting the federally-mandated PTC implementation deadline of December 31, 2015. With less than six months to go, several commuter rail systems have said that, not only will they not meet the deadline, they will need several more years before having full PTC implementation on their trains.

June 30, 2015

Technology and the Transformation of Urban Transportation: 2015 U.S. Conference of Mayors

Disruptive technologies and the new era of information sharing are helping to evolve and advance public transportation in our nation’s greatest cities. Nearly 300 mayors and government officials convened in San Francisco June 19-22 for the U.S. Conference of Mayors’ 83rd Annual Meeting, featuring remarks from President Obama and former U.S. Secretary of State and Democratic presidential candidate Hillary Clinton.  I was invited to speak  in front of these influential government leaders to discuss “Technology and the Transformation of Urban Transportation.” This article will give readers an inside look at the conversation.

See More

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close