This month Orange County Transportation Authority (OCTA) joined public agencies across California in the Golden Guardian exercise — an annual emergency training event through the California Emergency Management Agency that helps prepare cities, hospitals, first responders, schools, transportation agencies and others to respond in crisis situations.
This year, the scenario that unfolded was a 7.8 earthquake along the San Andreas fault. Information from the first reports, ongoing response and recovery were simulated while participants discussed issues that would be considered in such a situation. Various agencies participated to varying degrees.
At OCTA, we included people at all levels of the organization, from executive management to those responding in the field, so that our team could understand each individual’s role and refine our ability to respond in the event of an emergency.
Exercises such as the Golden Guardian give agencies an opportunity to uncover knowns in emergency plans and identify what they can change now — before an earthquake or other emergency — to avoid catastrophic impact after an initial crisis occurs.
In the last year, OCTA has placed an increased focus on emergency preparedness and training. The efforts have ranged from overhauling the Emergency Operations Plan, to tabletop and full-scale exercises. More than 20 training events have been held for frontline personnel, preparing our employees for numerous scenarios that would require an emergency response.
Natural and manmade disasters are an unfortunate reality for which we have to prepare. And while we do everything possible to prevent any kind of incident from occurring, we ultimately will be judged by how quickly and effectively we respond to the situation. Reacting too late to tragic events can have disastrous impacts on the public.
It is vital that we not only have current emergency response plans in place, but our employees understand how to carry out those plans so we can effectively respond to the needs of the public in a crisis situation.
The Golden Guardian event is a great reminder to all of us to dust off that Emergency Operations Plan that is resting on the bookshelf.
There is an epidemic of safety accidents, absenteeism and high turnover among transit’s front line employees and it’s bleeding the transportation industry billions of dollars. But the inoculation may be closer than you think. Employee engagement is the best immunization for what’s ailing the industry.
Video surveillance technology is a vital component to transit and rail operations as agencies recognize the value such solutions offer. A comprehensive system does more than deliver high quality video and audio recordings. Supporting data and software tools increase the efficiency of agencies’ video management operations, substantiate liability claims and investigations, and promote safety for both passengers and operators alike.
In case you missed it, Pope Francis visited America — and was followed by hundreds of thousands of pilgrims during his stops in Washington, D.C., New York City and Philadelphia. It’s fitting, given Pope Francis’ penchant for public transportation, that transit played a key role in taking the masses to papal visit activities.
A transit authority’s website, contact center tools and social media are all critical touch points for customers as they engage with transit agencies. At this stage in the relationship, the focus should be on informing and educating prospective customers so they have the incentive to provide their demographic information (e.g. email address, cell phone number, social media contact, etc.).
Typically, when riding the rails in the Philadelphia region, Southeastern Pennsylvania Transportation Authority customers can purchase daily, weekly or monthly passes — even onboard tickets — for their journeys. But the weekend of Sept. 26 to 27 will be far from a typical weekend in Philadelphia — Pope Francis will be in town, along with an estimated 1.5 to two million people attending public events along the city’s Benjamin Franklin Parkway.