'AIM-ing' High for Succession Planning in the Transportation Industry

Posted on June 15, 2016 by Heather Redfern - Also by this author

SEPTA's AIM/AD class out in the field. As part of their coursework, they visit various SEPTA sites to learn about every aspect of the Authority as well as shadow other SEPTA managers and directors. Photo: SEPTA
SEPTA's AIM/AD class out in the field. As part of their coursework, they visit various SEPTA sites to learn about every aspect of the Authority as well as shadow other SEPTA managers and directors. Photo: SEPTA

How do you replace the institutional knowledge and subject expertise of a 40-year employee? You do it through succession planning, which is especially necessary in the transportation industry where senior-level managers often have well over 25 years of experience.

In 2012, the Southeastern Pennsylvania Transportation Authority (SEPTA) launched its Advancing Internal Management for Assistant Directors (AIM AD) program to develop a pool of potential candidates for future critical leadership positions to ensure a smooth transition in the event of planned or unplanned turnover in key roles throughout the Authority.

“We identified 12 high-priority jobs that would need to be filled immediately, should someone retire or resign,” said SEPTA GM Jeffrey Knueppel. “We wanted to make sure potential internal candidates had the leadership skills and experience to move into one of those positions if and when needed.”

To participate in the program, employees had to meet minimum requirements and complete an application process, including submitting resumes, letters of recommendation and career statements. Candidates also needed to be qualified to fill the key vacancies at the time of the application process or within five years.

“We had 30 participants in the first class, which lasted one year,” said Knueppel. “No one was guaranteed a promotion following completion of the AIM AD program. Their goal was to expand and enrich their capacity as leaders. These skills would be applicable for a variety of positions at SEPTA.”

SEPTA
SEPTA

With the success of the AIM AD program, the agency evaluated its preparation of candidates for assistant director positions in transportation, maintenance and construction. “Many organizations prepare top-level management, but not the first-level managers that supervise hourly employees in the field,” said Josh Gottlieb, director, administration and finance, SEPTA Surface Transportation, and a co-developer of the authority’s AIM AD program. “I think SEPTA is unique in making this type of commitment to preparing our staff to moving into supervisory roles.”

Jennifer Barrett, SEPTA senior training facilitator, and Gottlieb worked to develop a program that would be practical for employees preparing to take a “step up” in their careers; a program that would broaden their institutional knowledge through interaction with the agency's leadership and introduction to a variety of jobs across the Authority. “The ultimate goal of the program was to expand the pool of supervisors who are ready to move into assistant director positions in our Operations and Engineering, Maintenance and Construction divisions,” said Barrett. “We would do this using a core curriculum — a body of knowledge required for success as assistant directors; mentoring, cross training and job shadowing.”

SEPTA
SEPTA

To identify a pool of program candidates, Barrett and Gottlieb used departmental evaluations and Profile XT, an assessment tool that measures how well an individual fits specific jobs within an organization. Categories measured include thinking style, behavioral traits and occupational interests. The online program, which costs $150 per assement, was administered at SEPTA’s Testing Center and took approximately 60 minutes to complete, with 145 candidates participating. This was the first time the agency used Profile XT. There are plans to use the assessment again with the next AIM AD program. 

Out of almost 100 applicants, 27 people are now enrolled in the year-long program, which began in November 2015.

“The participants have excelled in the program,” said Barrett. “The group members ask thought-provoking questions when we have guest speakers in the classroom and have shown great interest when out in the field. They realize that SEPTA is providing them with a unique opportunity to help further their careers and they are taking advantage of what the program has to offer them.”

SEPTA
SEPTA

Of the 27 class members, six have already been promoted to assistant directors (but are still finishing the AIM AD program) and three are in pools to be promoted. “We are especially proud of the program’s success rate thus far, when we just reached its halfway point,” said Gottlieb.

The program participants are appreciative of the opportunity provided by the AIM AD program. Stan Goff, maintenance manager at SEPTA’s Regional (commuter) Rail Frazer shop, said “Those of us that are first-level managers usually have our hands full with our immediate tasks and what is going on in front of us. We don't know what other groups in our own mode are doing much less what is going on in the other modes. Going to class with such a diverse group from all over SEPTA exposes you to a whole array of other people's daily tasks and experiences.”

“We have had the opportunity to meet with SEPTA’s leadership to get an idea of the ‘Big Picture.’ Now we have an opportunity to spread that information to the people that we manage. AIM AD has taught me the value of networking and working together as one cohesive team,” added Eric Barnes, SEPTA assistant director, Surface Transportation.

“My favorite component of the program is the leader behavior analysis sessions,” said Shakirah K. Smith, a member of SEPTA’s Suburban Operations group. “These sessions have given me the confidence to pursue my goals without a doubt. Now, I have concrete evidence and support to pursue what I always thought I was suited to be, a leader.”

Keith Seward, a 26-year employee, was recently promoted to assistant director, station operations. “As a participant in the program, you are assigned a mentor and a coach who inspire and help bring out all of your talents,” he said. “I believe the program has armed me with all of the right tools to be an effective manager and was very instrumental in my promotion.”

Heather Redfern is the Public Information Manager for the Southeastern Pennsylvania Transportation Authority.

View comments or post a comment on this story. (1 Comment)

More Transit Dispatches Blog Posts

April 24, 2018

Amid Automation Trend, Here's Why We Still Need Bus Drivers

The driverless option will severely impact the four million commercial drivers working in the U.S., according to a 2014 Goldman Sachs report. These figures suggest the loss of 25,000 jobs per month during the height of the autonomous vehicles saturation into the industry.

April 17, 2018

Transit Facility Center Gives Help, Hope to Those 'With Nowhere to Go'

Transit facilities — train stations, bus depots and transportation centers — are often the shelter of choice for people experiencing homelessness, especially when weather conditions make it too dangerous to stay outside.

April 11, 2018

Mass Transit Must Integrate Data, Tech to Be Part of Mobility Landscape

Startups and legacy industries are harnessing big data to transform and revolutionize the ways their services are offered. Among the sectors sitting on the richest mines of data is public transportation, with municipalities and service providers boasting decades of data on urban transportation and mobility.

March 27, 2018

Public Transit Needs a Voice in Automated/Autonomous Vehicle Regulatory Talks

This technology will forever change transportation on a local level and national scale; the time is ripe for public transit agencies and OEMs to be more visible in shaping the outcome of these discussions, regulations, and laws.

March 22, 2018

Lyft and Uber Can Save Transit — if Transit Gets on Board

Bad news for transit keeps rolling in. Transit ridership declined in 34 of the 40 largest metropolitan areas over the past three years. While ridership routinely fluctuates in response to economic upturns and downturns and other trends, this decline seems more profound.

See More

Post a Comment

Post Comment

Comments (1)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close