Bus

MBTA announces bus service improvements

Posted on September 10, 2009

Continuing with an ambitious program to address service reliability for T customers, State Transportation Secretary James Aloisi and Acting Massachusetts Bay Transportation Authority (MBTA) GM William Mitchell announced significant service improvements to various bus routes throughout its service area. 

The MBTA, through the introduction of GPS and customer feedback has adopted a new course of action to improve on-time performance for customers. With GPS technology, the T's 1,040 buses are tracked in real-time, allowing bus dispatchers to know the exact location of each bus, and the ability to immediately detect delays in service. 

"Using data from new technologies deployed on our vehicles, combined with feedback from customers who ride our system every day, we have identified several significant ways to improve the performance of some of our most popular routes," said Secretary Aloisi. "The MBTA is focused on continuing to expand our use of new technology investments to directly improve transit service delivery and customer experience."  

View comments or post a comment on this story. (0 Comments)

More News

2,627 complaints lodged on Fla.'s HART bus system

The unedited complaints represent only one side of the story and often are fired off by people who are upset. HART says its own GPS and video technology shows many are plain wrong. The agency relies upon the list to target areas of customer service that are in need of improvement.

CHK America wins bus stop improvement contract for GRTC

The three-tiered project will include redesigning the information for more than 2,000 stops throughout the Greater RIchmond Transit Company's service area.

Connecticut's CTfastrak BRT system begins service

The CTfastrak transit system provides direct service to and from Waterbury, Cheshire, Southington, Bristol, Plainville, New Britain, Newington, West Hartford, Hartford, East Hartford and Manchester with routes that take advantage of the bus-only CTfastrak roadway.

Albuquerque BRT project exploring full sponsorship

ABQ RIDE is looking to model its plan after the Greater Cleveland Regional Transit Authority’s HealthLine, which is sponsored through a hospital partnership. Construction on the so-called ART system could begin in May 2016 with an in-service date of September 2017.

New luxury bus service launches in San Francisco

The service, which costs $6 a ride, asks riders to download the Leap app, creating an account, uploading a photo and adding a credit card that enables them to pay via a QR code.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close