Denver RTD adds Spanish option to phone system

The Denver Regional Transportation District (RTD) added a Spanish language option to its myStop automated telephone system, which lets passengers get schedule information by phone.

Similar to the voice-activated phone systems used by some airlines to relay flight schedule information, the myStop schedule information system is available 24 hours a day, seven days a week.

The Spanish-language myStop option can now be accessed by customers calling RTD’s Telephone Information Center (TIC), then selecting option #2 (Spanish language), then option #1 (myStop in Spanish), then enter the five-digit stop number (described below) on the phone keypad, or say the stop number or say the intersection where the stop is located. The customer will then be given the next three scheduled arrivals for that day.

The myStop system features both speech recognition and touch-tone technology, and has the capability of toggling back and forth between speech recognition and touch-tone in noisy environments. It also has the capability to go back to the beginning of the automated schedules at any time.