Bus

Cubic to manage, operate D.C. Metro customer service center

Posted on May 25, 2010

Cubic Transportation Systems, a subsidiary of San Diego-based Cubic Corp., was awarded a $10 million contract to manage and operate the SmarTrip Regional Customer Service Center (RCSC) for the Washington Metropolitan Area Transit Authority (D.C. Metro) in Washington, D.C. SmarTrip is Metro's smart card-based fare collection system, designed and integrated by Cubic more than 10 years ago.

Cubic's services for the RCSC will begin in July and include operation of the patron call center where cardholders can call or email to register their smart card, receive account information, retrieve lost passwords for online ordering and more. Cubic also will deliver and operate a smart card fulfillment center for SmarTrip card orders, as well as deliver and support a merchant retail network where customers can buy and reload value on their smart cards.

Initially, these services will support SmarTrip's two million customers and 200 retail merchants across the region. The SmarTrip system includes Metro and nine regional bus operators in Virginia, Maryland and Washington, D.C.

In the future, Cubic's services will expand with the inclusion of the CharmCard system operated by the Maryland Transit Administration, which is also designed and delivered by Cubic.

The contract is for a three-year term, with an option to extend for two more years. The option value is $6.8 million.

View comments or post a comment on this story. (0 Comments)

More News

CHK America completes first tier of GRTC bus stop signage improvements

Tier One modernizes 300 stops along two of GRTC’s busiest routes with each stop receiving upgrades that include new flags with clearly visible route and bus stop numbers as well as eye-level, easy-to-use printed schedule and map information.

TransPro’s Mark Aesch to Deliver Keynote Address at BusCon 2015

The session, sponsored by Q’Straint, will surely inspire participants as Aesch will bring to life stories from lessons learned during his many years as a transit management leader and innovator.

Port Authority to realign gates at NYC bus terminal

The changes are aimed at improving bus operations and reducing congestion in the terminal that can stretch back out into the inbound Lincoln Tunnel and beyond.

Mich. BRT plan on track, set for possible 2018 launch

The 8.3-mile route, with a proposed 27 stops, would replace the Capital Area Transportation Authority’s current Route 1 from downtown Lansing to the Meridian Mall. Results from the plan’s environmental assessment study are expected to be shared at a public hearing this fall.

Kiel Seats part of largest refurbished electric fleet in North America

Left on purpose without upholstery option, each double seat weighs only 45 lbs. yet provides an optimum of comfort for riders through its ergonomically formed design. The slim contour of the seat’s back offers a maximum of legroom for passengers and enhanced accessibility getting in and out of the seat.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close