Cubic to manage, operate D.C. Metro customer service center

Posted on May 25, 2010

Cubic Transportation Systems, a subsidiary of San Diego-based Cubic Corp., was awarded a $10 million contract to manage and operate the SmarTrip Regional Customer Service Center (RCSC) for the Washington Metropolitan Area Transit Authority (D.C. Metro) in Washington, D.C. SmarTrip is Metro's smart card-based fare collection system, designed and integrated by Cubic more than 10 years ago.

Cubic's services for the RCSC will begin in July and include operation of the patron call center where cardholders can call or email to register their smart card, receive account information, retrieve lost passwords for online ordering and more. Cubic also will deliver and operate a smart card fulfillment center for SmarTrip card orders, as well as deliver and support a merchant retail network where customers can buy and reload value on their smart cards.

Initially, these services will support SmarTrip's two million customers and 200 retail merchants across the region. The SmarTrip system includes Metro and nine regional bus operators in Virginia, Maryland and Washington, D.C.

In the future, Cubic's services will expand with the inclusion of the CharmCard system operated by the Maryland Transit Administration, which is also designed and delivered by Cubic.

The contract is for a three-year term, with an option to extend for two more years. The option value is $6.8 million.

View comments or post a comment on this story. (0 Comments)

More News

Va. woman struck by bus awarded $4.5M

The driver had reportedly been in four other accidents in the previous 18 months but was allowed to stay behind the wheel.

Fla.'s HART partners with Megabus.com to pilot service option

The agency is already providing enhanced routes and options through a unique 5-year partnership agreement with Megabus.com which began last year, to offer express travel to and from Miami and Orlando for as little as $1.

BusCon 2015 takes Indy by storm with new vehicles, tech and education

The 20th installment of the show featured more than 50 new exhibitors, 70-plus vehicles and plenty of information to inspire attendees.

House moves to delay PTC deadline

A bipartisan measure has been introduced in the lower chamber that would push back the deadline for most railroads to install automated train technology until December 2018.

Volvo celebrates new Nova, Prevost customer delivery center

The new Plattsburgh, N.Y., building will be equipped of a welcoming customer area, 10 bus delivery spaces and offices to enable our customers to continue their professional activities during their stay.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close