Bus

Cubic to manage, operate D.C. Metro customer service center

Posted on May 25, 2010

Cubic Transportation Systems, a subsidiary of San Diego-based Cubic Corp., was awarded a $10 million contract to manage and operate the SmarTrip Regional Customer Service Center (RCSC) for the Washington Metropolitan Area Transit Authority (D.C. Metro) in Washington, D.C. SmarTrip is Metro's smart card-based fare collection system, designed and integrated by Cubic more than 10 years ago.

Cubic's services for the RCSC will begin in July and include operation of the patron call center where cardholders can call or email to register their smart card, receive account information, retrieve lost passwords for online ordering and more. Cubic also will deliver and operate a smart card fulfillment center for SmarTrip card orders, as well as deliver and support a merchant retail network where customers can buy and reload value on their smart cards.

Initially, these services will support SmarTrip's two million customers and 200 retail merchants across the region. The SmarTrip system includes Metro and nine regional bus operators in Virginia, Maryland and Washington, D.C.

In the future, Cubic's services will expand with the inclusion of the CharmCard system operated by the Maryland Transit Administration, which is also designed and delivered by Cubic.

The contract is for a three-year term, with an option to extend for two more years. The option value is $6.8 million.

View comments or post a comment on this story. (0 Comments)

More News

Albuquerque BRT project exploring full sponsorship

ABQ RIDE is looking to model its plan after the Greater Cleveland Regional Transit Authority’s HealthLine, which is sponsored through a hospital partnership. Construction on the so-called ART system could begin in May 2016 with an in-service date of September 2017.

New luxury bus service launches in San Francisco

The service, which costs $6 a ride, asks riders to download the Leap app, creating an account, uploading a photo and adding a credit card that enables them to pay via a QR code.

4ONE wins multiple bus seating orders

Agencies ordering the company's products, which are now in at least half of all new U.S. and Canadian transit buses, include L.A. Metro, Chicago Transit Authority and New York City Transit.

New Flyer awarded big Las Vegas CNG bus contract

The contract includes a firm order for 35 XN40 and 20 XN60 Xcelsior buses, with an option for another 150 XN40 and 100 XN60 over the next five years. All buses are to be powered by CNG.

Pierce Transit taps Apollo for video surveillance

The decision comes after the agency conducted an analysis and product review period. Implementation of the project began in February and all work is expected to be completed by the end of April.

See More News

Post a Comment

Post Comment

Comments (0)

Please sign in or register to .    Close