Bus

Cubic to manage, operate D.C. Metro customer service center

Posted on May 25, 2010

Cubic Transportation Systems, a subsidiary of San Diego-based Cubic Corp., was awarded a $10 million contract to manage and operate the SmarTrip Regional Customer Service Center (RCSC) for the Washington Metropolitan Area Transit Authority (D.C. Metro) in Washington, D.C. SmarTrip is Metro's smart card-based fare collection system, designed and integrated by Cubic more than 10 years ago.

Cubic's services for the RCSC will begin in July and include operation of the patron call center where cardholders can call or email to register their smart card, receive account information, retrieve lost passwords for online ordering and more. Cubic also will deliver and operate a smart card fulfillment center for SmarTrip card orders, as well as deliver and support a merchant retail network where customers can buy and reload value on their smart cards.

Initially, these services will support SmarTrip's two million customers and 200 retail merchants across the region. The SmarTrip system includes Metro and nine regional bus operators in Virginia, Maryland and Washington, D.C.

In the future, Cubic's services will expand with the inclusion of the CharmCard system operated by the Maryland Transit Administration, which is also designed and delivered by Cubic.

The contract is for a three-year term, with an option to extend for two more years. The option value is $6.8 million.

View comments or post a comment on this story. (0 Comments)

More News

BusCon opens 2018 Call for Papers

Topics can be related to delivering superior customer service, employee training & retention, solving operational challenges and ideas for cost-cutting, technology and data best practice, revenue generation, and business-building.

Palm Tran unveils 'Shades of Pink' bus

The bus was designed in partnership with Susan G. Komen South Florida and a local advertising firm to highlight racial disparities in breast cancer treatment.

Nissan LEAF tech to be used in electric bus test

The bus, named “Yoka ECO Bus,” will feature three batteries, three electric motors and an inverter from the Nissan LEAF.

Via, Keolis Downer launch Aus. on-demand service

The Newcastle service will initially span the neighborhoods of Warners Bay, Gateshead, Charlestown, and Dudley.

N.Y. MTA launches all-electric bus pilot program

MTA will test 10 new buses by Proterra and New Flyer with the hope of ordering an additional 60 all-electric buses.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close