Bus

Technology initiative helps agency keep riders informed

Posted on September 16, 2010

York, Pa.-based rabbittransit has launched a major technology initiative, known as smarthop, which offers multiple state-of-the-art features to benefit its riders. One of the project highlights includes the new Infopoint section of its Website, which displays real-time information giving riders the ability to view up-to-the-minute bus locations and departure times. All rabbittransit vehicles are now equipped with GPS technology, which is the source for the detailed real-time data.

An iPhone application is also available and allows riders to view real-time bus locations on Google Maps. The iPhone app provides information for the Route 1, which is the most trafficked rabbittransit line with more than 500,000 riders a year. The rabbitEXPRESS service to Harrisburg and Maryland and the York College Green Machine service are also included within the application. The iPhone app can be downloaded for free by searching "rabbittransit" in the App Store.

Real-time passenger screens have been installed at the rabbittransit Transfer Center. The large-scale screens mounted overhead display the next available departure times for buses in route to the Transfer Center. Additional passenger screens are slated to be installed at York Hospital and York College. Other places within the community are being identified.

There is also a new feature for rabbittransit's paratransit customers who utilize its curb-to-curb service. Riders receive notification calls for their trip times from an Automated Phone System, which utilizes Interactive Voice Response (IVR) technology, and can opt to receive reminder calls prior to the vehicle arriving. rabbittransit began piloting the feature earlier this year.

All riders, including those who travel on rabbitEXPRESS commuter service, fixed route service, paratransit service and those who access the Hop-n-Ride Park & Ride lots, may take advantage of the Rider Alert system. Those who register for this free service through the website can receive service updates, which are customized to include their particular routes. The alerts are sent via email and text messaging.

On the technology horizon, rabbittransit is currently in queue for the deployment of Google Transit, a feature in which the search engine navigates riders through web-based trip planning. A smart phone application for the Android platform will be available in October 2010 and the BlackBerry platform continues to be in development.

Special funding was received for the project from a grant specifically dedicated for technology. 

View comments or post a comment on this story. (0 Comments)

More News

2,627 complaints lodged on Fla.'s HART bus system

The unedited complaints represent only one side of the story and often are fired off by people who are upset. HART says its own GPS and video technology shows many are plain wrong. The agency relies upon the list to target areas of customer service that are in need of improvement.

CHK America wins bus stop improvement contract for GRTC

The three-tiered project will include redesigning the information for more than 2,000 stops throughout the Greater RIchmond Transit Company's service area.

Connecticut's CTfastrak BRT system begins service

The CTfastrak transit system provides direct service to and from Waterbury, Cheshire, Southington, Bristol, Plainville, New Britain, Newington, West Hartford, Hartford, East Hartford and Manchester with routes that take advantage of the bus-only CTfastrak roadway.

Albuquerque BRT project exploring full sponsorship

ABQ RIDE is looking to model its plan after the Greater Cleveland Regional Transit Authority’s HealthLine, which is sponsored through a hospital partnership. Construction on the so-called ART system could begin in May 2016 with an in-service date of September 2017.

New luxury bus service launches in San Francisco

The service, which costs $6 a ride, asks riders to download the Leap app, creating an account, uploading a photo and adding a credit card that enables them to pay via a QR code.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close