Bus

NJ Transit to introduce performance initiative

Posted on February 24, 2011

New Jersey Transit's (NJ Transit) Executive Director James Weinstein announced plans to unveil a new initiative that will provide the public with a measurement of how the corporation is performing.

The "Scorecard" initiative will use metrics to set corporate-wide standards of accountability and create transparency for the public, helping NJ Transit make strategic decisions to maximize its resources as well as illustrating how the agency is managing its bottom line.

In addition, the Scorecard will show the agency's strengths and weaknesses, providing clear insight into where the agency needs to improve to provide a greater return to the taxpayer.

"For the first time, the taxpayers of New Jersey and our customers alike will have a clear window into how we are performing," said Weinstein. "By committing to this effort, we will hold up the Scorecard as the standard by which we get measured by the people who use our system every day."

NJ Transit will launch the Scorecard in July to coincide with the corporation's new Fiscal Year 2012. Scorecard results will be reported and updated quarterly on its website.

A system of metrics is currently in development to provide a baseline for measuring NJ Transit's performance in five areas: Customer Satisfaction, Safety and Security, Financial Health, Service Accountability and Workforce Engagement. The baseline will also incorporate information gathered from quarterly customer surveys, the first of which will be posted on its website in April and distributed to customers throughout the system.

 

View comments or post a comment on this story. (0 Comments)

More News

Starcraft Bus named Ford's top volume pool account for 10th year

The company has purchased and sold more Ford E-Series chassis than any other bus manufacturer in North America since 2006.

Cummins announces new 'SmartEfficiency' initiative

The product improvement plan focuses on improved fuel efficiency, lower total cost of ownership and improved uptime.

Bluetooth, Wi-Fi sensing from mobile devices may help improve bus service

University of Washington researchers have developed an inexpensive system that uses Wi-Fi and Bluetooth signals from passengers’ mobile phones and devices to collect better data about where bus riders get on and off, how many people use a given stop and even how long they wait to transfer to another bus.

'Off route' Calif. bus driver runs double-decker into bridge

According to the agency transit manager, the driver “got off route” and drove under the bridge, though why is still under investigation. The bus was out-of-service and had no passengers at the time.

BusCon 2016's Call for Papers

conference planning committee is working on the 2016 schedule and is looking for your ideas. If you would like to help lead the conversation as a presenter, we want to hear from you.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close