Illinois bus system creates safe haven for community

Posted on November 8, 2011

Photo courtesy River Valley Metro.
Photo courtesy River Valley Metro.
Bourbonnais, Ill.-based River Valley Metro (Metro) launched a new program, Safe Spot, allowing anyone in need of help to board a bus and ask for assistance.

With the cooperation of local emergency response agencies and police departments, Metro has set up a program to help individuals in all types of situations. Whether it is a child that is being bullied, frightened, mentally or physically abused, or just locked out of their home.

The individual needing help just boards a Metro bus and advises the driver that he or she needs help or needs a safe spot. The driver will ask them to have a seat and continue on route. The Metro customer care supervisor will intercept the bus and remove the individual from the bus. The 911 Call Center will be notified and they will dispatch the appropriate personnel to assist the person in need. The supervisor will stay on scene until the appropriate personnel arrives.

“The program was initially developed to help children, but Metro determined that this is a program that is a benefit to people of all ages. There is no age limit when it comes to people in need of help,” Director of Operations, Michelle Brutlag said. “Kankakee County has many wonderful social service agencies to help individuals in need, but sometimes the gap between those in need and the agency is transportation. This program and River Valley Metro can help bridge that gap and get people the help they need.”

The Daily Journal, the local daily newspaper, has also come on board with this much-needed program. Each of their four locations is also a Safe Spot. So not only is each vehicle owned by Metro a mobile Safe Spot, newspaper's locations are stationary Safe Spots that individuals can go to for help.

“We felt it was not only important to have mobile Safe Spots that are traveling throughout all of the communities, but also a location that is static and easy to find. The Daily Journal is a perfect partner for that aspect," said Brutlag.

This program would not be possible without important partnerships, according to Metro officials. The coordination with local police departments and 911 Call Centers is essential to making this program work, along with the Daily Journal providing the static locations. The Kankakee County Soldiers, semi-professional basketball team, and their commitment to the community and especially the children of Kankakee County helped Metro develop this program and help reach the youth through school assemblies targeting bullying and providing Metro a stage to talk about the Safe Spot program to many students.


View comments or post a comment on this story. (0 Comments)

More News

Alexander Dennis' Enviro500 concept bus on display in Singapore

The full low-floor, three-door, two-staircase double-deck bus is being shown at the LTA-UITP Singapore International Transport Congress and Exhibition in Suntec City.

ETA adds Intelligent Transit System to Grand Valley

The new ITS provides Grand Valley with ETA's real-time arrival predictions, fare collection system integration, automatic on-board announcements, and the tools to track and chart system improvements over time.

Proterra names Honeywell, Tesla vet to COO post

Josh Ensign’s track record includes leading global operations for 42 factories in 15 countries and managing the supporting supply chains. 

Nova announces 2 major orders for San Antonio VIA, Houston Metro

The buses will be manufactured in Plattsburgh, state of New York, and the delivery of the vehicles has already begun in Houston.

Driverless bus service in France sets world record

The two electric vehicles, fitted with high-tech equipment including laser sensors, stereo vision and GPS, can ferry around 15 passengers at a top speed of 12 mph.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close