SEPTA awarded for customer service, green initiatives

Posted on October 2, 2012

The Southeastern Pennsylvania Transportation Authority (SEPTA) was presented with APTA’s 2012 “Outstanding Public Transportation System” award for its efforts to enhance service, efficiencies and overall effectiveness.

“I’m ecstatic for the agency [and] our employees,” Joseph Casey, CEO, SEPTA, said. “It is a positive affirmation of what they do every day. I’m excited for all the employees that committed to improve this agency. They do a fantastic job.”

Despite the budgetary challenges many transit systems continue to face, SEPTA’s ridership continues to grow. Fiscal Year 2012 built on the steady ridership growth SEPTA has seen over recent years. Annual trips system-wide are up 32 million since 2007 — indicating success with initiatives to attract and retain new customers. SEPTA focused these efforts on improving its aging infrastructure and building a partnership between employees and riders through an effort to improve customer service.

Customer service enhancements, such as improving the cleanliness of the system and on-time performance, have also been factors in the rise in ridership, Casey said.

SEPTA’s plan for environmental sustainability, which includes creating an Office on Sustainability, also contributed to the agency’s win, he added. “We have a lot of initiatives under way, including converting our bus fleet to hybrids.”

View comments or post a comment on this story. (0 Comments)

More News

Alexander Dennis' Enviro500 concept bus on display in Singapore

The full low-floor, three-door, two-staircase double-deck bus is being shown at the LTA-UITP Singapore International Transport Congress and Exhibition in Suntec City.

ETA adds Intelligent Transit System to Grand Valley

The new ITS provides Grand Valley with ETA's real-time arrival predictions, fare collection system integration, automatic on-board announcements, and the tools to track and chart system improvements over time.

Proterra names Honeywell, Tesla vet to COO post

Josh Ensign’s track record includes leading global operations for 42 factories in 15 countries and managing the supporting supply chains. 

Nova announces 2 major orders for San Antonio VIA, Houston Metro

The buses will be manufactured in Plattsburgh, state of New York, and the delivery of the vehicles has already begun in Houston.

Driverless bus service in France sets world record

The two electric vehicles, fitted with high-tech equipment including laser sensors, stereo vision and GPS, can ferry around 15 passengers at a top speed of 12 mph.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close