Bus

SEPTA awarded for customer service, green initiatives

Posted on October 2, 2012

The Southeastern Pennsylvania Transportation Authority (SEPTA) was presented with APTA’s 2012 “Outstanding Public Transportation System” award for its efforts to enhance service, efficiencies and overall effectiveness.

“I’m ecstatic for the agency [and] our employees,” Joseph Casey, CEO, SEPTA, said. “It is a positive affirmation of what they do every day. I’m excited for all the employees that committed to improve this agency. They do a fantastic job.”

Despite the budgetary challenges many transit systems continue to face, SEPTA’s ridership continues to grow. Fiscal Year 2012 built on the steady ridership growth SEPTA has seen over recent years. Annual trips system-wide are up 32 million since 2007 — indicating success with initiatives to attract and retain new customers. SEPTA focused these efforts on improving its aging infrastructure and building a partnership between employees and riders through an effort to improve customer service.

Customer service enhancements, such as improving the cleanliness of the system and on-time performance, have also been factors in the rise in ridership, Casey said.

SEPTA’s plan for environmental sustainability, which includes creating an Office on Sustainability, also contributed to the agency’s win, he added. “We have a lot of initiatives under way, including converting our bus fleet to hybrids.”

View comments or post a comment on this story. (0 Comments)

More News

Canada's TransLink adding New Flyer CHARGE battery-electric buses

The buses are part of the Pan-Canadian Electric-Bus Demonstration and Integration Trial, facilitated by the Canadian Urban Transit Research and Innovation Consortium.

MCI brings state-of-the-art features to J4500, set to introduce J3500 at BusCon

Both vehicles share coach systems technologies including electric, HVAC suspension, brakes, axles, frame, and body components.

New Smith System training tools focus on bus and transit drivers, passengers

The collection teaches bus drivers how to use The Smith5Keys® to create a safer environment inside and around the bus.

MCI awarded Ga. state transportation contract for D4500, D45 CRT LE

The contract permits authorized state and local Georgia public entitles to purchase the vehicles.

New Flyer opens high-tech bus part fabrication facility in Ky.

The opening follows from New Flyer’s announcement in Nov. 2017 to invest $28 million in the state.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation