Bus

SEPTA awarded for customer service, green initiatives

Posted on October 2, 2012

The Southeastern Pennsylvania Transportation Authority (SEPTA) was presented with APTA’s 2012 “Outstanding Public Transportation System” award for its efforts to enhance service, efficiencies and overall effectiveness.

“I’m ecstatic for the agency [and] our employees,” Joseph Casey, CEO, SEPTA, said. “It is a positive affirmation of what they do every day. I’m excited for all the employees that committed to improve this agency. They do a fantastic job.”

Despite the budgetary challenges many transit systems continue to face, SEPTA’s ridership continues to grow. Fiscal Year 2012 built on the steady ridership growth SEPTA has seen over recent years. Annual trips system-wide are up 32 million since 2007 — indicating success with initiatives to attract and retain new customers. SEPTA focused these efforts on improving its aging infrastructure and building a partnership between employees and riders through an effort to improve customer service.

Customer service enhancements, such as improving the cleanliness of the system and on-time performance, have also been factors in the rise in ridership, Casey said.

SEPTA’s plan for environmental sustainability, which includes creating an Office on Sustainability, also contributed to the agency’s win, he added. “We have a lot of initiatives under way, including converting our bus fleet to hybrids.”

View comments or post a comment on this story. (0 Comments)

More News

Santa Monica's Big Blue Bus earns APTA Gold Safety, Security Award

BBB has steadily decreased its preventable accident rate from 2.21 accidents per 100,000 miles in fiscal year 2015 to 1.83 accidents per 100,000 miles in FY 2017.

Forest River returns to BusCon 2018 as Platinum Sponsor

The company will mark its return with a nearly 7,000 square-foot booth, showcasing a range of vehicles suitable for a variety of public and private sector transportation providers.

NYCT orders 108 Xcelsior 60-foot New Flyer buses

The order adds 216 equivalent units to New Flyers firm order backlog.

KCATA lands Small Starts grant for MAX line

The new Prospect MAX will feature interactive kiosks with real-time arrival information, public Wi-Fi, ticket vending machines, level boarding platforms, and reduced travel times.

Wash.'s Community Transit BRT line lands $43.2M grant

The Green Line will connect major employment and residential centers, including Canyon Park, Paine Field, and Mill Creek Town Center.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close