Bus

MARTA launches rider conduct policy

Posted on September 10, 2013

The Metropolitan Atlanta Rapid Transit Authority (MARTA) board of directors approved “Ride with Respect,” a new policy to help improve the overall customer experience by addressing nuisance behaviors with penalties, including possible suspension from the transit system. The policy goes into effect on Nov. 9.

“Ride with Respect” was prompted by concerns from existing and potential MARTA customers and the policy was drafted with input from scores of community stakeholders.

Under the new code of conduct, prohibited activities include solicitation; selling goods or services; loud music; spitting; littering; eating on transit vehicles; drinking on transit vehicles without re-sealable drink containers; fighting and disruptive behavior – many of which are also violations of state law and could result in arrest.

“Moving forward, MARTA will no longer tolerate bad behavior on our system,” said Frederick L. Daniels, Jr., chairman of the MARTA board. “We are asking the community, elected officials and customers to join us in raising the bar and reinforcing the expectation that everyone deserves a safe, efficient and enjoyable ride on MARTA.”

Keith T. Parker, MARTA’s GM/CEO, said the policy — along with a more robust police presence, new vehicle security cameras and a mobile phone app to report problems — will make MARTA more attractive and help customers feel more comfortable.

“You should have the freedom to sit quietly and enjoy a peaceful ride on MARTA,” Mr. Parker explained. “‘Ride With Respect’ reaffirms our commitment to our customers and employees by curtailing undesirable behavior on our system.”

“Ride with Respect” is a cornerstone of MARTA’s ongoing transformation initiative to change the way it conducts business in order to make the transit system more financially sustainable for the future.

View comments or post a comment on this story. (0 Comments)

More News

Mass. BRT pilot combines design, art to launch improved experience

Featuring the work of five local artists along the corridor, the pilot aims to bring more efficient and reliable service.

The Rapid adding 16 New Flyer articulated buses

The buses will support Grand Rapids’ second new BRT line, with funding provided by the FTA and the Michigan DOT.

WeGo to pilot tech allowing hybrid buses to convert to battery mode

Select buses will feature the exclusive GPS-based technology from BAE Systems.

Micro Bird's James Mansell discusses new D-Series Electric

METRO spoke to Mansell on the BusCon 2018 show floor about the new vehicle, which was first unveiled at the show.

Mobility, New Vehicles Highlight BusCon 2018

Held once again in Indianapolis, this year's event featured a look at AVs and electric vehicles, as well as new offerings from BYD, MCI, and Micro Bird Commercial.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation