MCI opening new Canadian sales, service center

Posted on October 30, 2014

Because Quebec coach operators deserve a sales and service center as well-designed as the MCI and Setra coaches that are so popular throughout the province, MCI will moves its Montreal MCI Sales and Service Center to an expanded location at 3500 St. Patrick Street on Nov. 1.

The new downtown location, a few miles from the current site, is easily accessible from the expressway and allows MCI to expand its parts, service and repair capacity. The new location will also feature new MCI and Setra coaches; pre-owned coach inventory; parts for MCI, Setra and other-make coaches and buses; and an MCI Mobile Maintenance unit.

The new Montreal Service Center will be open 24 hours a day, seven days a week.

MCI is making a significant investment in the former bus repair facility, including additional state-of-the-art equipment and diagnostics. Renovations to the new site, which have already begun, will continue over several months. The new location includes on-site fueling; complete repair and retrofit; quick-service oil change station and lavatory services and parts pick up counter. MCI is adding a state-of-the-art paint booth; an indoor bus wash station and a well-appointed drivers’ area with comfortable lounge chairs, television, Wi-Fi and refreshments; and a customer parts pick-up counter.

The MCI Mobile Maintenance unit will be manned by a top technician and carry diagnostic tools, repair essentials and critical parts required for the inspection, maintenance and repair of all motorcoach makes and models. The MCI unit will travel to serve Montreal-area customers at their own facilities Monday through Friday, with services that span roadside diagnostics, brakes, air leaks, lights, belts, hose replacements and more.

MCI also plans to implement Quality at the Source at the service center. QAS is a lean-principle program MCI has successfully employed at its manufacturing plants to achieve perfect quality.

The new Montreal location follows last year’s Des Plaines, Ill., service center move and is part of MCI’s plan to expand its service capabilities at its existing sites. In addition to Montreal and Des Plaines, MCI operates service centers in Winter Garden, Fla.; Los Alamitos, Calif.; Blackwood, N.J.; and Dallas.

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