News Tagged With: customer-service
1-10 of 63

October 27, 2014

First Transit unveils 'Paratransit Travel Companion' app

Using the company's Info-Suite architecture, the secure mobile application allows passengers — from any smart mobile device or computer — to enter a unique ID and a personal password for a safe, secure connection to their service information.


October 21, 2014

Cummins releases Apple iOS app

The QSOL mobile app provides easy, on- the-go access to Cummins part options, parts catalogs and engine dataplate information for 15 million Cummins Engine Serial Numbers


September 18, 2014

Keolis Commuter Services cleaning program improves stations, railcars

The train-cleaning program has involved more than 100 people working over 8,000 hours scrubbing over 1 million square feet of equipment as Keolis aims to clean all 422 commuter rail passenger cars. Seats have been thoroughly wiped down, the stainless steel doors and windows shined, vents cleared of grime, and floor thoroughly mopped.


September 15, 2014

Palm Beach County picks 3 companies to take over paratransit service

Switching from one operator to three new companies is expected to cost $184 million. But the county is banking that the investment in hiring more help will correct late bus pickups and other service problems that triggered a flood of rider complaints, according to the report.


July 28, 2014

Fla. paratransit system adds IVR system

Features include an automated trip confirmation phone call every evening that will list an individual's trip information for the next day. Customers will be reminded of their pick-up and appointment times automatically.


March 12, 2014

Bugs in Minn. Metro’s rail alert system irk riders

Riders say the electronic alerts for the Northstar Commuter line are often uninformative and arrive too late to be useful. A spokesman for Metro Transit says the system is still in beta testing and was rolled out before it was truly ready when delays on the line became frequent.


January 2, 2014

NY/NJ Port Authority unveils self-service kiosks

Will provide the millions of customers who use the bus terminal with directions to their gates and other amenities within the terminal, as well as searchable, real time bus schedule information.


December 31, 2013

MARTA to install urine detectors in station elevators

If a person relieves her or himself, the urine detection system sensors sound an alarm alerting transit police.


November 7, 2013

S. F. Muni launches email, text real-time alerts

Provides enhanced customer information by sending real-time alerts from 5 a.m. to 9 p.m. Monday through Friday for the specific routes and lines selected by the customer at the time of day they choose.


September 10, 2013

Prevost updates mobile apps, Volvo Group intros apps

Changes made to service provider locator app and the tool app that combines the company's service resources.


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