July 28, 2014
Features include an automated trip confirmation phone call every evening that will list an individual's trip information for the next day. Customers will be reminded of their pick-up and appointment times automatically.
March 12, 2014
Riders say the electronic alerts for the Northstar Commuter line are often uninformative and arrive too late to be useful. A spokesman for Metro Transit says the system is still in beta testing and was rolled out before it was truly ready when delays on the line became frequent.
January 2, 2014
Will provide the millions of customers who use the bus terminal with directions to their gates and other amenities within the terminal, as well as searchable, real time bus schedule information.
December 31, 2013
If a person relieves her or himself, the urine detection system sensors sound an alarm alerting transit police.
November 7, 2013
Provides enhanced customer information by sending real-time alerts from 5 a.m. to 9 p.m. Monday through Friday for the specific routes and lines selected by the customer at the time of day they choose.
September 10, 2013
Changes made to service provider locator app and the tool app that combines the company's service resources.
August 26, 2013
Service difficulties have included phone glitches and extended wait times. The agency has had to set up a new call center to accommodate the increased call volume for the service.
August 7, 2013
Ideas include antimicrobial benches, designated directions on stairs and car density tracking to help riders know where to stand on a platform.
May 30, 2013
Strategic objectives include managing risks, protecting customers, contractors and employees, and minimizing impact on the environment; cultivating an empowered, customer-focused workforce; and effective, efficient asset management that delivers reliable services in a state of good repair.
May 17, 2013
The 4G upgrade is already complete on Acela Express and the California-supported Capitol Corridor, Pacific Surfliner and San Joaquin services, and will be rolled out to all remaining Wi-Fi-equipped Amtrak trains by late summer, including the Northeast Regional.
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