Management & Operations

Amtrak upgrades Wi-Fi service

Posted on May 17, 2013

Amtrak upgraded its AmtrakConnect cellular-based Wi-Fi service to take advantage of 4G technologies that are improving performance and enhancing the passenger experience.

The 4G upgrade is already complete on Acela Express and the California-supported Capitol Corridor, Pacific Surfliner and San Joaquin services, and will be rolled out to all remaining Wi-Fi-equipped Amtrak trains by late summer, including the Northeast Regional.

“We continue to place a strong focus on improving customer satisfaction, and this upgrade is delivering the improved speeds and connectivity required to maintain a competitive edge,” said Deborah Stone-Wulf, Amtrak chief, sales distribution and customer service.

Acela passengers have already been noticing a positive improvement in performance and have been commenting publicly through social media.
Stone-Wulf explained that AmtrakConnect continues to be provided at no additional cost, is available on trains that serve 75% of Amtrak passengers, and routinely supports between 30% and 50% of passengers on a given train.

While cellular upgrades to 4G are improving the service, the onboard demand for data continues to grow. To maximize the Wi-Fi experience for passengers, data-heavy activities that can slow everyone down, such as streaming video and music, and file downloads larger than 10MB, will continue to be restricted. This will ensure high-volume data users onboard the train are not able to degrade the Internet experience for others.

View comments or post a comment on this story. (0 Comments)

More News

King County Metro launches mobile ticketing app

The Transit GO Ticket app pilot project was created under contract by Bytemark, which has similar systems in use in Austin, Texas; Massachusetts DOT; and Atlanta.

L.A. approves selling naming rights to lines, stations

A marketing company could be hired by early next year to entertain offers and assign prices for naming rights of hundreds of Metro assets, the report said.

2 finalists chosen for new job as head of New Orleans RTA

The executive director job, which comes with a salary of up to $185,000 a year, was first spelled out in a 2015 contract between the RTA and its operator, Transdev.

First Transit to pilot autonomous vehicle passenger shuttle

The AV passenger shuttle will run a fixed-route stopping at designated stops within an office park. The pilot will begin with two vehicles — each with a customer service agent onboard for passenger questions and information.

Luminator introduces 'Get Real' repair service program

While a basic repair service program was in place, Luminator has restructured and formalized the program to improve service and market competitiveness.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close