Management & Operations

Amtrak Police launches new reporting solution

Posted on October 17, 2013

The Amtrak Police Department (APD) is launching a new method for passengers and employees to report suspicious activity, crime or emergencies by introducing APD11 "Txt-a-Tip," a program that allows contacting the Amtrak Police Department's National Communications Center via SMS text messaging.

"Contacting the Amtrak Police Department by text is another tactic in our multi-layered approach to protecting America's Railroad," said Amtrak Police Chief Polly Hanson. "Our passengers and frontline employees provide an extra line of defense by being an additional set of eyes and ears while in or around our stations, trains, facilities or right-of-way, and now they can report crime or suspicious activity in a convenient and discreet method, by text message."

Txt-a-Tip will follow similar response procedures that are in place when a report is called into the Amtrak Police 800 number. Passengers can now simply report suspected criminal or suspicious activity by sending a text to APD11 from a smartphone or to 27311 from a standard cell phone.

When a text is received, the sender will receive a message acknowledging the report and will then be connected to a live Amtrak Police communications officer who will correspond directly via text message with the person to learn more about the situation and determine the appropriate action.

This initiative is part of a continued effort by Amtrak to provide additional communication options for passengers and employees who are deaf or may have hearing loss, allowing easy and efficient communication of emergency information to the APD.

Amtrak has explosive detection and vapor wake K-9 teams; trained employees to identify potential security risks; random passenger and baggage screenings; and developed strong partnerships with local, state, federal and international law enforcement agencies.

Watch a video demonstrating how the tool works here.

View comments or post a comment on this story. (0 Comments)

More News

N.Y. MTA shortening subway announcements

The shorter messages are part of the MTA’s strategy to cope with sky-high ridership, with a focus on reducing the amount of time that 6, 7, and F trains spend in stations.

Ben Franklin Transit GM out after one year

There was no particular incident that led to the decision of not renewing his contract, said Pasco Mayor Matt Watkins, the transit board chairman. The board was looking for someone with different skills, he said.

Transdev Named “Top 25 Employer in STEM Jobs"

Transdev was recognized for its efforts to build and recruit for candidates from many diverse backgrounds within the “STEM” fields, for the use of cutting-edge employment and recruiting technology, and for creating new employment opportunities through investment in STEM-related projects varying from digital technology to engineering.

Audit finds NYC subway cleanliness 'woefully inadequate'

The vast majority of New York City’s underground subway tracks — filled with rats and vermin, dirt, garbage and other debris — are cleaned sporadically, and stations with peeling paint that desperately need attention are ignored, according to a new audit released Thursday by New York City Comptroller Scott M. Stringer.

Senate leaders reject Gov. Baker's MBTA fiscal control board plan

"The control board would create a second bureaucracy and would separate the MBTA from what is the currently the Department of Transportation," said Sen. Thomas McGee, D-Lynn, chairman of the Joint Committee on Transportation, according to the report.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close