Management & Operations

Chicago's Metra allowing customization of email alerts

Posted on May 22, 2014

Douglas Rahden
Douglas Rahden
Chicago’s Metra commuter rail system launched “Customize Your Commute,” allowing riders to individually choose when to receive email service alerts and also giving them the option to sign up for a variety of other emails about specialized topics.

The changes will benefit all riders, as well as businesses interested in Metra’s DBE program; parents, educators and schoolchildren interested in Metra’s Safety Poster Contest; and passengers with disabilities who need to know about the status of elevators or other ADA issues.

The enhancements to Metra’s communications arsenal were made in direct response to rider feedback.

“We have designed and launched ‘Customize Your Commute’ to provide more information, and more useful information, that can be personally tailored by every individual to fit their specific interests and needs,” said Metra Executive Director/CEO Don Orseno.

Metra riders who are signed up to receive email alerts about service issues will now be able to tell Metra precisely when they want to receive them. Earlier this year, Orseno had committed to having this enhancement in place by June.

Under the former system, riders who signed up to receive email alerts about delays or other service issues for their preferred line or lines would receive every alert sent during the course of a day.

Many riders suggested the alerts would be more useful if Metra gave customers the option of choosing to receive them only during certain time periods — for instance, during their regular morning and evening commutes. The enhancement therefore allows customers to select windows of time during which they want to receive email alerts.

View comments or post a comment on this story. (0 Comments)

More News

JTA's Ford wins prestigious COMTO award

The Thomas G. Neusom Founders Award is the highest honor bestowed by COMTO. Ford accepted the award at the 46th National Meeting and Training Conference in Detroit.

NJ Transit weighing disciplinary actions for no-show train engineers

It's unclear how many of the cancellations stemmed from engineers exercising a contract provision that allows them to take two days to report for work when schedule changes are made.

National Express Transit acquires Cook DuPage Transportation

Established in 1975 and based in Chicago, CDT operates 275 paratransit vehicles providing more than 80,000 trips per month to PACE users in the Chicago Metropolitan area.

MTA chief weighs food ban on subway after track fire snarls service

A garbage fire crippled subway service along four lines for more than two hours during the peak of Monday’s morning rush hour.

BYD commits to hiring from communities facing significant barriers to employment

In addition to targeting veterans and returning citizens, will also target populations that have historically been excluded from the manufacturing industry, such as women and African-Americans.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close