Management & Operations

Chicago's Metra allowing customization of email alerts

Posted on May 22, 2014

Douglas Rahden
Douglas Rahden
Chicago’s Metra commuter rail system launched “Customize Your Commute,” allowing riders to individually choose when to receive email service alerts and also giving them the option to sign up for a variety of other emails about specialized topics.

The changes will benefit all riders, as well as businesses interested in Metra’s DBE program; parents, educators and schoolchildren interested in Metra’s Safety Poster Contest; and passengers with disabilities who need to know about the status of elevators or other ADA issues.

The enhancements to Metra’s communications arsenal were made in direct response to rider feedback.

“We have designed and launched ‘Customize Your Commute’ to provide more information, and more useful information, that can be personally tailored by every individual to fit their specific interests and needs,” said Metra Executive Director/CEO Don Orseno.

Metra riders who are signed up to receive email alerts about service issues will now be able to tell Metra precisely when they want to receive them. Earlier this year, Orseno had committed to having this enhancement in place by June.

Under the former system, riders who signed up to receive email alerts about delays or other service issues for their preferred line or lines would receive every alert sent during the course of a day.

Many riders suggested the alerts would be more useful if Metra gave customers the option of choosing to receive them only during certain time periods — for instance, during their regular morning and evening commutes. The enhancement therefore allows customers to select windows of time during which they want to receive email alerts.

View comments or post a comment on this story. (0 Comments)

More News

First Transit to pilot autonomous vehicle passenger shuttle

The AV passenger shuttle will run a fixed-route stopping at designated stops within an office park. The pilot will begin with two vehicles — each with a customer service agent onboard for passenger questions and information.

Luminator introduces 'Get Real' repair service program

While a basic repair service program was in place, Luminator has restructured and formalized the program to improve service and market competitiveness.

McDonald Transit appoints Rigler to president post

Prior to McDonald Transit, Rigler served as sr. VP-Global Solutions at Iron Mountain Inc., an S&P 500 company employing almost 17,000 professionals in over 1,000 facilities across 36 countries.

Connect Transit receives state funds, avoids shutdown

The agency announced Thursday that the payment of almost $1.9 million covers the time period of July 2016 through September 2016 and is part of a nearly $17.6 million transfer to the Downstate Public Transportation Fund.

APTA names new chief counsel

Linda C. Ford currently serves as associate administrator of the FTA's Office of Civil Rights.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close