Management & Operations

Chicago's Metra allowing customization of email alerts

Posted on May 22, 2014

Douglas Rahden
Douglas Rahden
Chicago’s Metra commuter rail system launched “Customize Your Commute,” allowing riders to individually choose when to receive email service alerts and also giving them the option to sign up for a variety of other emails about specialized topics.

The changes will benefit all riders, as well as businesses interested in Metra’s DBE program; parents, educators and schoolchildren interested in Metra’s Safety Poster Contest; and passengers with disabilities who need to know about the status of elevators or other ADA issues.

The enhancements to Metra’s communications arsenal were made in direct response to rider feedback.

“We have designed and launched ‘Customize Your Commute’ to provide more information, and more useful information, that can be personally tailored by every individual to fit their specific interests and needs,” said Metra Executive Director/CEO Don Orseno.

Metra riders who are signed up to receive email alerts about service issues will now be able to tell Metra precisely when they want to receive them. Earlier this year, Orseno had committed to having this enhancement in place by June.

Under the former system, riders who signed up to receive email alerts about delays or other service issues for their preferred line or lines would receive every alert sent during the course of a day.

Many riders suggested the alerts would be more useful if Metra gave customers the option of choosing to receive them only during certain time periods — for instance, during their regular morning and evening commutes. The enhancement therefore allows customers to select windows of time during which they want to receive email alerts.

View comments or post a comment on this story. (0 Comments)

More News

Valley Metro's Banta announces resignation

Has been with the agency since 2010 and oversaw its transition from a construction agency to an operating agency. He plans to work with the board to find his replacement.

Public transit users save $9,286, annually

The savings are based on the cost of commuting by public transportation compared to the cost of owning and driving a vehicle, which includes the Nov. 23 average national gas price and the national unreserved monthly parking rate numbers.

After criticism, MBTA delays schedule changes

The schedules, which would have operated two fewer trains out of North Station per day, were criticized by some as cuts. The MBTA had said the changes would improve service and decrease delays.

Amazon pulls controversial ads from NYC subways

The ads were for its new series, “The Man in the High Castle,” and featured wrapped New York subway seats with iconography from Nazi Germany and Imperial Japan.

Chicago agencies release new Ventra mobile payment app

The app is the first of its kind to allow customers to pay for rides on all three transit systems — CTA, Metra and Pace — from their mobile devices, transforming the way people across Chicago take transit each day.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close